Regional Service Center Coordinator

Who we are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care-about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role

Responsible for reviewing, correcting, and progressing Site Closure items and open work orders in accordance with the Work Order Management Policy, ensuring data accuracy, documentation completeness, scheduling updates, and timely workflow progression. Provides assurance on work order controls, documentation compliance, and audit readiness. Supports and trains onsite teams to ensure prompt response, completion, and adherence to policy requirements. Monitors past-due work orders, identifies trends and repeat correction drivers, and escalates compliance concerns as appropriate. This is a remote role.

You may be eligible for a $500 net sign on bonus to be paid out in your first paycheck

What you'll be doing

• Review daily Site Closure correction queues and open work orders across assigned regions in accordance with the Work Order Management Policy, ensuring required actions, documentation, scheduling updates, and system entries are accurate, complete, and progressing timely.
• Conduct regular check-ins with onsite and regional teams to monitor work order progress, validate required documentation, and address items requiring correction or next-step action to keep work orders moving through the process.
• Monitor corrected and open work orders daily to prevent stagnation, confirm Site Closure actions are resolved, and ensure work orders are not delayed due to process breakdowns, missing information, or improper status updates.
• Identify trends, repeat Site Closure drivers, and systemic process issues impacting work order flow and data quality, and communicate findings with recommended corrective actions to the Service Center Director (SCD).
• Audit work orders for compliance with policy requirements, including labor tracking, material usage, environmental documentation, photographs, resident acknowledgments, and required supporting documentation.
• Ensure work order cancellations and reschedules are processed in accordance with policy, with appropriate justification, documentation, and system updates completed accurately.
• Prepare and submit weekly correction logs to support audit traceability, trend analysis, and compliance monitoring related to Site Closure and work order corrections.
• Monitor past-due and aging work orders and escalate unresolved or high-risk issues to the Regional Facility Director (RFD) and Service Center Director (SCD) as appropriate.
• Monitor work order dashboards and Power BI reporting, track performance and compliance trends, and provide regular status and exception reporting to leadership.
• Support and monitor the performance of onsite Service Center Coordinators (SCCs) in coordination with Facility Directors (FDs), reinforcing consistent execution of work order processes and documentation standards.
• Train onsite teams on the Work Order Management Policy, Site Closure correction expectations, documentation standards, scheduling practices, and system workflows to ensure accuracy, consistency, and timely progression of work orders.
• Conduct onboarding and ongoing training sessions for new and existing Service Center Coordinators and site teams focused on work order lifecycle management, Site Closure processes, and common correction drivers.
• Develop, maintain, and distribute training materials related to Yardi data entry best practices, work order documentation requirements, Site Closure corrections, and audit readiness standards.
• Provide real-time guidance and troubleshooting support to onsite teams to resolve policy questions, system issues, and documentation gaps, ensuring work orders continue moving through the process without delay.
• Conduct routine reviews and targeted audits of corrected and completed work orders to verify compliance with Work Order Management Policy requirements, including labor tracking, material usage, documentation completeness, environmental records, photographs, and resident acknowledgments.
• Identify, track, and report non-compliance trends and repeat Site closure drivers to the Service Center Director (SCD), Regional Facility Directors (RFDs), Facility Directors (FDs), and Business Support, supporting timely corrective actions and process improvements.
• Partner closely with Operational Assurance to support internal reviews, validate data integrity, address audit findings, and maintain sustained audit readiness.
• Ensure all work order activities align with the Work Order Management Policy, including Site Closure correction requirements, documentation standards, scheduling practices, and system workflows.
• Identify and report recurring compliance violations, improper work order actions, or systemic process issues to the Service Center Director (SCD) and appropriate regional leadership for corrective action.
• Collaborate with the Service Center Director and regional leadership on process improvements, policy updates, and operational enhancements to strengthen efficiency, consistency, and control across work order management.

Typical Physical Demands: Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25-50 lbs.

Benefits: Discretionary bonuses, health/life insurance, 401K contributions, robust paid time off, long-term and short-term disability, paid parental leave.

Who we're looking for:

• High School Diploma or GED required.
• College Degree preferred
• Minimum of three(3) year of administrative experience. Property Management experience preferred.
• Ability to travel up to 50%
• Strong data entry and documentation skills with high attention to detail.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Yardi system knowledge preferred.
• Ability to communicate effectively across multiple levels of the organization.
• Leadership skills
• Strong problem-solving, project management, and organizational skills.
• Work Order Management System Training
• Work Gatekeeper Framework Compliance Training
• Advanced Yardi Reporting & Analysis
• Data Analytics for Work Order Trends
• Possession of a valid, state-issued driver's license and safe driving record is also required.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

Pay Rate: $65,000 - $70,000 yr.*

*This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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