Director Education, Operations

SUMMARY

The Director Education Operations plays a critical role in AMPP's transition to a market driven education model by ensuring the consistent, effective, and scalable delivery of global education programs. This role owns the operational execution of facilitated and self directed learning worldwide and ensures alignment with business strategy, quality standards, and market demand. The position partners closely with internal stakeholders, global licensees, instructors, vendors, and partners to deliver high quality learner experiences and operational excellence at scale.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

Education Operations Strategy & Delivery

• Build and execute the operational strategy for market driven, agile education delivery aligned with AMPP's strategic objectives and growth priorities.
• Oversee the planning, coordination, and execution of global education offerings, including in person, virtual, and self directed programs.
• Ensure consistent, high quality delivery across regions through standardized processes, service models, and governance frameworks.
• Apply a customer journey and service design mindset to continuously improve learner and partner experiences.

Process, Governance & Quality Management

• Develop, implement, and refine operational processes, standards, and controls to support scalable global education delivery.
• Establish and maintain governance models that ensure operational consistency, accountability, and quality across education ecosystems.
• Ensure adherence to organizational policies, accreditation standards, partner agreements, and regulatory requirements related to education operations.
• Promote inclusive, accessible, and learner centered operational practices aligned with AMPP's CLASS values: Connect, Listen, Anticipate, Simplify, Serve.

Partner, Vendor & Stakeholder Collaboration

• Partner with instructors, facilitators, licensees, hosts, vendors, and internal leaders to ensure seamless logistics and communication.
• Collaborate with Education Portfolio Managers, Learning Systems, Learning Innovation leaders, Market Leads, and Country Managers to support global education growth.
• Support identification and research of new education markets and delivery models through forward looking operational planning.

Performance Management, Analytics & Reporting

• Design, implement, and maintain Education Operations KPIs, dashboards, and performance metrics.
• Deliver regular reporting packages highlighting operational activity, risks, capacity, service levels, and value delivered.
• Use data and analytics to drive continuous improvement, capacity planning, and informed decision making.

Financial & Budget Oversight

• Manage the Education Operations budget, including vendor contracts, invoices, accruals, chargebacks, and forecasting.
• Partner with Finance to ensure accurate financial reporting, cost controls, and operational forecasting.
• Support strategic planning through disciplined budget management and operational insights.

People Leadership & Team Development

• Lead, coach, and develop Education Operations Managers and their teams.
• Oversee hiring, onboarding, training, performance management, recognition, and issue resolution.
• Monitor workload, capacity, and service level commitments, adjusting priorities and resources as needed.
• Foster a culture of accountability, collaboration, and continuous improvement.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include interviewing, hiring, training, directing work, appraising performance, rewarding and disciplining employees, and resolving issues.

TRAVEL REQUIREMENTS

Some domestic and occasional international travel (up to 25%) may be required to support global education delivery, partner relationships, and key events. A valid passport is required.

EDUCATION & EXPERIENCE

• Bachelor's degree in Business Administration, Operations Management, Education Management, Instructional Systems, or a related field; master's degree preferred.
• Minimum 5 years of experience overseeing global, distributed education or training ecosystems at scale.
• Minimum 3 years of experience leading managers with accountability for performance, development, and engagement.
• Minimum 3 years managing complex operational budgets, P&L responsibility, or multi service delivery models.
• Experience in continuing education, professional certification, or technical training environments preferred.

SKILLS & ABILITIES

Communication Skills

Ability to read, analyze, and interpret business materials, professional publications, technical procedures, and governmental or regulatory requirements. Strong written and verbal communication skills, including the ability to prepare reports, business correspondence, and operational documentation. Ability to present information clearly and effectively to executives, managers, partners, instructors, vendors, and other stakeholders, including executive level reporting and presentations.

Analytical & Financial Skills

Ability to read and interpret financial statements and operational reports; calculate and analyze operational metrics, forecasts, and performance indicators; and apply concepts such as ratios, percentages, and business analytics to practical operational and financial decision making. Demonstrated ability to use data to inform planning, performance improvement, and resource allocation.

Reasoning & Problem Solving

Ability to solve practical problems and manage competing priorities in dynamic, fast paced environments where limited standardization may exist. Ability to interpret and apply instructions provided in written, verbal, diagrammatic, or schedule based formats. Capacity to analyze, interpret, and align complex partner, market, and operational needs with education delivery objectives.

Technical & Systems Proficiency

Proficiency with standard productivity tools, spreadsheets, and reporting applications. Experience using project management systems, CRM platforms, and learning, association, or enterprise systems to track performance, manage workflows, and support operational delivery. Ability to quickly learn and effectively use AMPP specific systems and technologies.

PHYSICAL DEMANDS

This role requires the ability to sit for extended periods, use standard office equipment, and occasionally stand, walk, or lift up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT

This is a primarily remote position with periodic travel required to AMPP's corporate offices in Houston and Pittsburgh, major conferences, partner locations, and internal meetings. The role generally follows standard business hours, with occasional extended hours required to support key initiatives, organizational events, major campaigns, or executive level engagements. Onsite presence may be required based on project needs, team meetings, and significant organizational activities. The work environment is typically a professional office or virtual setting with moderate noise levels.

EQUAL OPPORTUNITY IN EMPLOYMENT

It is the policy of AMPP to provide equal opportunity in employment for all persons, and to recruit, select, train, promote, retain, and discipline without regard to race, color, sex, age, disability, religion, sexual orientation, or national origin.

AMPP complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources via email at hr@ampp.org.

Further, it is the policy of AMPP to maintain a professional workplace in which individuals are respected and work in an environment free of harassment, including verbal or physical conduct that does not create an intimidating or hostile environment for candidates and/or employees.