Manager of Clinical Training

It's an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.

Job Summary:

Upon the direction of the Sr. Manager of Clinical Operations, the Manager of Clinical Training is responsible for oversight, strategy, measurement of impact, and maintenance of scalable learning solutions for training programs supporting teams across Clinical Services. This role drives the development of complex training programs and materials, including processes for tracking and deploying competency in line with departmental and regulatory requirements. The Manager of Clinical Training oversees and advises the Clinical Trainers to standardize and develop training tools and resources that are scalable and aligned with strategic initiatives and goals. Chairs the Continuing Education Committee that fosters integration and education across the health system in support of staff and provider learning and development.

Our Investment in You:

* Full-time remote work

* Competitive salaries

* Excellent benefits

Key Functions/Responsibilities:

* Lead a team of clinical trainers and coordinators to achieve departmental learning and development initiatives.

* Responsible for the Clinical Services training program addressing new hire orientation and ongoing learning, standardization of training materials, and collaboration across multiple departments within Clinical Services to expand scope of knowledge to enhance job performance, and development and promotion of continuing education and professional development for staff.

* Facilitate cross-functional internal stakeholders (customer service, marketing, product, finance, care management, utilization management, pharmacy, behavioral health) to ensure operational requirements are developed to support Clinical Services objectives

* Strategize with department leadership in developing department training plans

* Actively lead projects focused on aligning learning and development solutions for various functional areas and key strategic initiatives.

* Manage training programs and projects using industry best practices such as ADDIE or SAM models to design training curricula and define program/project life cycle with an eye on sustainability.

* Prioritize program roadmaps to manage multiple programs concurrently

* Advise clinical leaders, subject matter experts and other training staff to identify objectives, measures of success, content, audience, length and delivery vehicles.

* Collaborate with Human Resources as appropriate in the standardization of company-wide orientation materials.

* Execute the development, implementation and revisions of Clinical Service training and education initiatives including working with the department management to identify gaps in workflows, and policies and procedures.

* Analyze training program feedback to effectively create / modify training to meet individual / departmental needs and goal

* Engage with stakeholders, evaluate business problems, and conduct needs analysis exercises to identify training opportunities.

* Create mechanisms for systematically measuring the impact and continuously improving training programs to maximize the training effectiveness and translate results in ROI.

* Other duties as assigned.

Supervision Exercised:

* Directly or indirectly oversees management of up to 15 clinical and non-clinical staff

Supervision Received:

* Indirect supervision is received weekly

Qualifications:

Education Required:

* Bachelor's degree or equivalent combination of education and relevant experience in health plan setting required

Education Preferred:

* Master's degree in related field (e.g. Adult Education, Learning Design, Instructional Design), etc)

Experience Required:

* 5+ years of experience in a learning and development environment

* 2+ years of prior management/supervisory experience

* 5+ years of related managed health or insurance operations experience

Experience Preferred/Desirable:

* 10+ years of experience in a learning and development environment

* 10+ years of related managed healthcare clinical program experience

* Project management experience

* Experience in leader development programming

* Active and unrestricted RN or SW license

Certification or Conditions of Employment:

* Pre-employment background check

Competencies, Skills, and Attributes:

* Exceptional written and oral communication skills.

* Excellent organizational skills and attention to detail

* Ability to interact with all levels of the organization, as well as external stakeholders.

* Superior meeting facilitation skills and experience in leading cross-functional teams

* Demonstrated ability to work independently and manage multiple complex projects simultaneously.

* Proactive, motivated, and a collaborative team player.

* Demonstrated ability to adapt quickly to changing priorities.

* Ability to analyze, compile, format, and present data to a variety of stakeholders.

* Strong critical thinking, analytical, and problem-solving skills.

* Proficiency with MS tools including Word, Excel, PowerPoint, Visio and MS Project

* Demonstrated ability of managing competing priorities as well as stakeholders with differing objectives/perspectives.

* Effective at forming alliances with other departments to develop partnerships and commitment toward completing the project.

* Comprehensive knowledge of training program design and delivery required to include materials development is required including e-learning tools.

* Outstanding interpersonal, communication and team building skills required.

* Ability to work effectively in a fast-paced environment. Organized, able to prioritize and work independently.

* Able to negotiate enterprise solutions with other departments that work interdepartmentally.

Working Conditions and Physical Effort:

* Regular and reliable attendance is an essential function of the position.

* Fast paced office environment.

* Work is normally performed in a typical remote work environment.

* No or very limited physical effort required. No or very limited exposure to physical risk.

Compensation Range

$96,000 - $139,500

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensure as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, WellSense offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Note: This range is based on Boston-area data, and is subject to modification based on geographic location.

About WellSense

WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly hired employees