Specialist, Student Accounts

Compensation: $55,478.00 based on experience.

Position Summary

The Office of Student Financial Services at Rosalind Franklin University of Medicine & Science invites applications for a full-time Financial Services Advisor in our Billing Office. The Student Accounts Specialist is responsible for coordinating all aspects of student billing, payment plan arrangements, advising students regarding billing and health insurance.

Our generous benefits package includes medical, dental, and vision plans; paid parental leave; short term and long-term disability plans; life insurance; flexible spending accounts; and a 403(b) retirement plan which includes an 8% employer contribution after 2 years of service. RFUMS is committed to employee wellbeing and work-life balance. Full time staff are eligible for 3 weeks of vacation / personal leave, 15 sick days, and 13 holidays plus 2 floating holidays.

Who We Are

Rosalind Franklin University of Medicine and Science (RFU) is a graduate health sciences university committed to serving the population through the interprofessional education of health and biomedical professionals and the discovery of knowledge dedicated to improving wellness. The university embodies the spirit of inquiry and excellence modeled by its namesake Dr. Rosalind Franklin, whose Photo 51 was crucial to solving the structure of DNA.

Today, the university's 6 colleges continue Dr. Franklin's legacy through rigorous academics, pioneering research, and innovative community service. Our unique interprofessional education model allows students to learn from and with each other in a variety of settings, including our simulation labs, the student-led Interprofessional Community Clinic, and through partnerships with area hospitals and clinics. RFU is a national leader in interprofessional research and practices, and is nationally recognized for its research in areas including neuroscience, brain-related diseases, inherited disorders, proteomics, cancer cell biology and immunology, cardiac resuscitation, and gait and balance.

Essential Duties & Responsibilities

• Develop comprehensive financial engagement strategies, providing strategic guidance for complex billing, payment, and financial management scenarios across diverse student populations
• Conduct proactive financial account management, implementing sophisticated outreach protocols for students with complex billing and payment challenges
• Design and deliver specialized financial literacy programming, presenting nuanced insights on institutional billing processes, payment mechanisms, and financial planning strategies
• Collaborate strategically in developing comprehensive institutional financial policy and procedural framework
• Serve as primary financial contact for students and families, delivering expert guidance across critical financial domains including tuition billing, payment plans, private loans, health insurance, and account reconciliation
• Develop advanced resolution strategies for complex account discrepancies and financial transition scenarios, including leave of absence and withdrawal financial implications
• Execute precise electronic and check payment processing with exceptional accuracy
• Maintain comprehensive student financial interaction documentation
• Develop personalized payment scheduling and budgeting support strategies
• Monitor and manage intricate student account activities with meticulous attention to detail
• Maintain collaborative interdepartmental communication networks
• Stay current with state and federal best practices as well as institutional financial policies and system protocols
• Demonstrate unwavering commitment to maintaining the highest standards of professional integrity and confidentiality

Required Education & Experience

• Bachelor Degree or Equivalent Experience.
• (2) Years of relevant experience working in a higher education setting.

Required Knowledge, Skills, & Abilities

• Ability to work independently and as part of a team
• Ability to exercise independent judgment and initiative
• Effective organizational skills
• Editing and proofreading skills
• Ability to make timely decisions and determine priorities
• Exceptional skills in written, telephone, and personal communications
• Ability to show respect and sensitivity for cultural differences, work/interact with a variety of internal and external constituents
• Analytical skills with the ability to collect, compile, and organize facts, figures, and to triage information to identify appropriate persons for contact and follow through
• Ability to meet continuous deadlines
• Ability to compose correspondence and create computerized reports
• Ability to handle detailed job tasks with accuracy and to coordinate multiple projects and tasks simultaneously
• Proficiency in Microsoft Office Suite (i.e. spreadsheets, word processing, etc.
• Ability to learn how to operate software associated with the processing of financial aid (Colleague)
• Develops and presents financial literacy content for a broad range of health profession programs
• Strong customer service orientation
• Strong, positive work ethic
• Ability to manage confidential and sensitive information appropriately

Preferred Qualifications

• Master's Degree
• Experience working in Higher Education

Typical Physical Demands & Working Conditions

• Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.

EOE, Including Disability / Vets