Success Coach - FT - Palmetto Warrior Connection

Summary

Founded in 2014, Palmetto Warrior Connection is a workforce development agency, servicing veterans, spouses, & dependents throughout the state of South Carolina. Success Coach ensures that all internal and external program participants are assessed, receive employability skills training, monitoring, evaluations, and services from Palmetto Goodwill, strategic partners, and other community resources consistent with the mission, identified outcomes, and individualized plans that outline a move toward retention of employment, career growth, financial wellness, training opportunities and providing follow-up.

Essential Duties and Responsibilities
* Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and
Excellence. (I-CARE Values)
* Provides amazing customer experiences to all internal and external customers. (ACE Values)
* Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,
Excellence) values.
* Provides walk-in assistance, case management and various levels of virtual or in-person assistance to all
program participants while ensuring that all programmatic metrics are being met.
* Maintains accurate and timely documentation of all services provided and other related paperwork, including
contact, activity, and progress while maintaining confidentiality.
* Conducts employment needs assessments with individual program participants to provide desired/required
assistance during the job search process. Assistance includes but is not limited to completion and review of job
applications, networking with prospective employers, conducting mock interviews, and creating,reviewing and
editing resumes.
* Effectively develops a positive empowering relationship with participants through coaching, motivating and
educating.
* Has a working knowledge of current labor market data and helps participants understand what types of careers
are in demand. Maintains a current job listing/database and provides appropriate job leads.
* Completes employment and financial plan that clearly defines participant's employment and financial goals;
gathers input from participants and outlines what steps are required to meet established goals.
* Provides positive reinforcement for desired behavior and promotes social integration, worker socialization,
proper communication skills, and positive work attitudes with participants
* Provides follow-up contacts to job seekers to determine job placement information, ensuring continued
employment and sustainability of participants; schedules matrix assessments and follow-ups as required.
* Develops rapid response action plans to assist participants who experience job losses in finding new
employment.
* Documents all client contact. Enters all client information and progress daily into the appropriate databases,
maintains accurate case notes, records program activities, and conducts case coordination and follow-up as
required.
* Provides professional and confidential support to individuals from diverse backgrounds ensuring an inclusiveand respectful environment for all participants.
* Works collaboratively with community agencies, organizations, departments and programs to achieve common
goals.
* Multitasks several assignments at once and prioritize effectively to meet goals and deadlines.
* Establishes and maintains relationships with community partners and employers who assist with training,
education, employment, and supportive services.
* Participates in community outreach and community events. Is knowledgeable about local community resources
and programs, and offers essential referrals to agencies that support the ongoing development of
participants.
* Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same
to meet CARF, Department of Labor, and other regulatory standards.
* Performs other job-related tasks and duties as assigned.