End User & Digital Experience Support

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will deliver high-quality, customer-focused end-user support that enhances the digital experience for onsite and remote employees in a high-visibility office environment. You will provide hands-on technical assistance across devices and collaboration tools, support executives with professionalism and discretion, and contribute to smooth onboarding, offboarding, and ongoing technology operations. You will collaborate with cross-functional IT teams, manage service requests to meet SLAs, and participate in continuous improvement initiatives that strengthen the overall employee technology experience.

Responsibilities:

• Deliver responsive technical support for onsite and remote employees to ensure positive customer experience.
• Troubleshoot and support Windows and macOS devices, including hardware, operating systems, applications, peripherals, and mobile technologies.
• Provide executive-level and high-touch support with urgency, discretion, and professionalism.
• Manage service requests, incidents, and escalations while maintaining accurate documentation and SLA adherence.
• Support conference room systems, A/V equipment, and Zoom and Teams collaboration tools, including live meeting assistance.
• Troubleshoot basic network connectivity issues, including LAN, WLAN, VPN, and physical port activation.
• Coordinate with infrastructure, security, and engineering teams to resolve complex technical issues.
• Perform device deployment, imaging, configuration, upgrades, and lifecycle management for end-user equipment.
• Lead onsite onboarding and offboarding activities, including device provisioning, asset collection, and inventory updates.
• Participate in IT projects, technology refreshes, and process improvements, contributing to documentation and knowledge articles.

Qualifications:

• Relevant degree preferred.
• 2 or more years of relevant experience required.
• Working knowledge of Windows 10/11 and macOS environments, including configuration and troubleshooting required.
• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies required.
• Experience supporting enterprise hardware, peripherals, and conferencing or A/V platforms such as Zoom or Microsoft Teams required.
• Ability to work independently in a fast-paced, high-visibility office environment required.
• Relevant technical certification(s) such as CompTIA A+, Network+, Apple ACSP/ACTC, or Microsoft certifications highly preferred.
• Exposure to IT Service Management (ITSM) tools and digital employee management tools preferred.
• Basic understanding of security best practices, endpoint management tools, or device management platforms such as Intune or Jamf preferred.
• Experience supporting executive leadership or senior corporate stakeholders preferred.
• Strong communication, problem-solving, and multitasking skills with a customer-first mindset.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.