Member Engagement Coordinator (Campus Recreation)

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information
The Campus Recreation Complex (CRC) is a 300,659 sq. ft. facility located on Ferst Drive, on the West side of campus. The complex is a unique expansion of the existing swimming and diving venue built for the 1996 Olympic Games. Campus Recreation provides a premier recreation fitness center, aquatic center, recreation fields, and leadership challenge course for the Georgia Tech community. We offer programming that includes Intramural Sports, Club Sports, Fitness Instruction and Classes, and Outdoor Recreation.

Lead the development and execution of strategic initiatives to recruit, engage, and retain members of the Campus Recreation Center (CRC). Drive membership revenue through targeted outreach to Institute affiliates, community members, and summer program groups. Oversee and manage all aspects of facility membership access to ensure a seamless and secure experience for all users.

This position will interact on a consistent basis with: members, potential members, staff (at all levels), campus partners, students, faculty and alumni groups, and external rental groups.

This position will advise and counsel: members, potential members, and student employees.

This position will supervise: N/A

Job Duty 1 -
Develop and lead Campus Recreation's member recruitment strategy, including new member marketing, promotions, trial membership, tours, orientations, surveys, events, and member referral program.

Job Duty 2 -
Oversee member engagement desk staffing, including hiring, training, and supervising student employees. Train member services staff on membership software, customer service, and risk management.

Job Duty 3 -
Coordinate the member retention program, including member appreciation events, renewals, retention reward programs, and member exit surveys. Solicit and synthesize member feedback and recommend and implement membership improvement efforts.

Job Duty 4 -
Administrative tasks include budgeting, compiling and reporting statistical data for revenue/expenses pertaining to membership, locker service, deposits, refunds, and reconciliations related to all departmental sales.

Job Duty 5 -
Coordinate Institute, community, and summer group access to the Campus Recreation Center.

Job Duty 6 -
Assist in the development, execution, and assessment of student development initiatives, training, and practices for the department, following regional and national trends to improve the student employee experience in conjunction with the Institute's goals.

Job Duty 7 -
Assist and liaise with marketing and communication efforts to promote Campus Recreation's programs, services, and events.

Job Duty 8 -
Assist in coordinating engagement and outreach opportunities to promote Campus Recreation's programs, services, and events.

Job Duty 9 -
Perform other job-related duties as assigned.

Educational Requirements
Bachelor's Degree in business, marketing, hospitality, recreation, or other related field or equivalent combination of education and experience.

Other Required Qualifications
Experience supervising or advising student leaders.

Required Experience
Two to four years of job-related experience.

Additional Preferred Qualifications
Cardio Pulmonary Resuscitation (CPR), First Aid, and Automated External Defibrillator (AED) Instructor

Preferred Educational Qualifications
Master's Degree

ABILITIES
o Demonstrated commitment to staff development
o Consistently demonstrated high standards of integrity and ethical behavior

KNOWLEDGE
o Experience supervising or advising student leaders
o Knowledge of the operations and services provided in a large recreation complex
o Basic knowledge of office-related computer applications and expanded understanding of Excel and
data reporting

SKILLS
o Skills in communication, planning, service delivery and conflict resolution
o Strong customer service skills, membership recruitment and retention, and sales

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Job Grade: A7
Salary: $56,489.00- $65,106.00 (commensurate with experience)
Location: Atlanta, GA 30332

Successful candidate must be able to pass a background screening, including a credit check due to the financial responsibilities of the position. Please visit Georgia Tech's Pre-Employment Screening Policy for more information.