Remote

Customer Care Specialist

Quanterix
tuition assistance, 401(k)
United States, Massachusetts, Billerica
900 Middlesex Turnpike (Show on map)
Jan 07, 2026
Customer Care Specialist Remote USA Quanterix is a global leader in ultra-sensitive biomarker detection, enabling breakthroughs in disease research, diagnostics, and drug development. Its proprietary Simoa technology delivers industry-leading sensitivity, allowing researchers to detect and quantify biomarkers in blood and other fluids at concentrations far below traditional limits. With more than 3,400 peer-reviewed publications, Quanterix has been a trusted partner to the scientific community for nearly two decades. In 2025, Quanterix acquired Akoya Biosciences, The Spatial Biology Company, adding multiplexed tissue imaging with single-cell resolution to its portfolio. Together, the combined company offers a uniquely integrated platform that connects biology across blood and tissue-advancing precision medicine from discovery to diagnostics. ROLE SUMMARY: To continue our solid growth, we are seeking a talented and highly motivated Customer Care Specialist to join our growing organization. This position will be part of our Customer Service/Operations team, responsible for order management and high-level customer satisfaction. WHAT YOU'LL DO: Review and process complex internal and external customer orders with products ranging from consumables to capital equipment to services and spare parts ensuring complete accuracy Communicate with customers by phone and email to provide order acknowledgements, order verification, and rescheduling information Own order lifecycle from PO receipt to delivery including allocation of stock, order file creation, and ship confirmations Utilize judgement to resolve customer inquiries promptly and professionally Work with the Commercial and Operations groups to expedite orders when appropriate Utilize Infor Syteline ERP and Salesforce.com for order processing Identify process changes to improve response time, accuracy, and data reliability Maintain customer sales order files in ERP and CRM Follow internal SOPs to maintain SOX compliance and ISO 9001/13485 compliance Work closely with complex orders and shipping requirements for our APAC Distribution Partners Manage complex orders and shipping requirements with internal logistics teams and external logistic partners Special Projects as needed BASIC QUALIFICATIONS: 2-5 years' work experience, customer service or customer facing experience High level of Computer Literacy required including excel, outlook, word etc. PREFERRED QUALIFICATIONS: Bachelor's Degree preferred Order entry experience (Salesforce or similar) a plus EXPECTATIONS, COMPETENCIES, SKILLS & ABILITIES: Remote General knowledge of shipping terms and working with distributors Strong attention to detail, organizational and multi-tasking skills Self-motivated, must work well independently and with others to follow through on assigned tasks Comfortable in fast-paced, environment, capable of managing multiple priorities simultaneously Excellent problem solver WHY YOU'LL LIKE WORKING WITH US: Our Technology: From discovery to diagnostics, Quanterix's ultrasensitive biomarker detection is fueling breakthroughs only made possible through its unparalleled sensitivity and flexibility. Simoa technology has delivered the gold standard for earlier biomarker detection in blood, serum or plasma, with the ability to quantify proteins that are far lower than the Level of Quantification (LoQ). Our industry-leading precision instruments, digital immunoassay technology and CLIA-certified Accelerator laboratory have supported research that advances disease understanding and management in neurology, oncology, immunology, cardiology, and infectious disease. Akoya Biosciences, a Quanterix company, is The Spatial Biology Company-bringing tissue context to life through high-resolution, single-cell imaging. Akoya's spatial phenotyping platforms help researchers visualize and measure how cells organize and interact within tissue to influence disease progression and therapeutic response. From discovery through clinical research, Akoya offers a full continuum of solutions, including PhenoCycler, PhenoImager Fusion and HT, and PhenoCode Panels. As part of Quanterix, Akoya complements a leading portfolio of ultra-sensitive biomarker detection technologies, together enabling a more complete view of biology and disease across both tissue and blood. Our Commitment to Employees: At Quanterix, our values are based on: Team, Innovation, Customer and Owner. Team: Challenge assumptions, not the person. Respect diversity of thought and hold ourselves to lofty standards Innovation: Stay curious, experiment, create and change Customer: Prioritize and celebrate these pioneers by doing our best to deliver on commitments Owner: Act with high integrity and in the best interest of Quanterix. Take measured risks and learn from their success and failures. We reward and recognize our employees by offering competitive compensation and a 401k plan with employer match, as well as competitive health, dental, and vision benefits for employees and their dependents. We also offer an unlimited vacation policy to all exempt employees, and a generous PTO policy for non-exempt employees. All employees are eligible for equity, employee stock purchase plan, a performance bonus, and 1:1 financial counseling/planning. We also offer Tuition Assistance. We have a free, state-of-the-art onsite fitness center for all employees. To keep you fueled up, we provide onsite employees free snacks and drinks every day! DIVERSE & INCLUSIVE WORKPLACE: Quanterix is committed to a Diverse and Inclusive workplace. We strive to recruit candidates who will bring inclusive mindsets and contribute to our values. Quanterix is an Equal Opportunity Employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Quanterix will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.