Technical Writer, Service Engineering

Tesla Motors, Inc.
76,000 - 180,000 USD
paid holidays, flex time, 401(k)
United States, California, Palo Alto
Jan 08, 2026
What to Expect Service Engineering exists uniquely at the intersection of firmware/hardware design, service, diagnostics, manufacturing, quality, and reliability. Service Engineering multiplies efforts of service in the areas of diagnostics, repairs, and maintenance, while simultaneously reducing the need for each. As Service Engineering Technical Writer, you will partner with engineering teams to create and refine diagnostic procedures and documentation for use by non-engineers. You will improve editorial and visual standards for documentation and recommend new designs, layouts, and formatting as needed. What You'll Do Create and update diagnostic information and procedures contained in the diagnostics database Collaborate with various engineering and quality teams to gather technical information Understand technical problems and communicate them effectively to non-technical people Validate information for accuracy, and use a routing and review process for document approval Are organized, detail-oriented, and can multi-task well Edit content according to a style guide and enforce organization standards Manage tasks and information flow using collaboration software (such as JIRA, Wrike, SharePoint, Quickbase, and custom databases) What You'll Bring Ability to edit and create documentation that is accurate, complete, clear, specific, and as concise as possible Ability to explain technical concepts to peers, people from different parts of the organization, and non-technical people Aptitude with transcribing written words from non-native speakers Impeccable written and verbal communication Experience with various communications media and advanced formatting and presentation skills Can extract and comprehend system operation from typical engineering documentation from both a software and mechanical perspective (e.g. schematics and subsystem specification documents) Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation $76,000 - $180,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.