Event Air Designer

The Event Air Designer is responsible for strategically managing a portfolio of CTM M&E group air clients with a keen focus on customer engagement, growth & profitability, exceptional service, and ROI. Accounts include CTM M&E North America and global business with varying program size and complexity. Programs include stand-alone events and/or as a component of full event management. This position serves as the liaison between the meeting owner and CTM centralized group air services to ensure successful event travel programs.

Standard M-F business hours and after hours including weekends and holidays at certain times of the year

Facilitate comprehensive discovery calls, with internal and external stakeholders, for each program to understand the program to understand the program goals and objectives. Communicate best service recommendations to successfully execute the program based on information obtained about the project. Anticipate issues and outcomes.
• Manage relationships and expectations with clients and meeting owners, including executive level stakeholders expecting a higher level of professionalism and industry acumen.
• Meet and strive to exceed program goals and objectives, timelines, and deadlines.
• Maintain and cultivate client relationships to ensure retention of repeat business and growth of new opportunities or services.
• Conduct business reviews virtually, or in-person, according to mutually agreed upon cadence with customers and following CTM guidelines.
• Provide updates to clients to include SLA performance, program metrics, etc. as outlined in the SOW
• Responsible for a complete understanding of contract terms and determining when adjustments are needed to service offering or pricing; manage creep of scope.
• Lead contract renewal efforts and renegotiations. Prepare service agreements, QFS (quote for services), and PCN's (project change notice) as needed.
• Liaise amongst all global CTM regions resulting in a successful global group booking experience and all corresponding reports.
• Follow up on account deliverables and provide a timely response to requests.
• Work closely with Leadership to identify account specific best practices and process efficiency opportunities to challenge the status quo.
• Ensure Dynamics is updated frequently including accounts, contacts, opportunities, orders, etc. and all relevant fields are complete and current.
• Group Track set-up and client training to self-service reports
• Represent CTM M&E in business development presentations, CTM account management and implementation opportunities upon request.
• Stay abreast of industry events and make recommendations for enhancing our service offerings accordingly.
• Group air program management and oversight
• Provide airfare and/or lift analysis for budgeting purposes, in conjunction with the centralized group air services team.
• Recommend and negotiate meeting contracts. Communicate and manage all aspects of contracts including terms, due dates, cost savings and concessions. Collaborate with Air Planner on blocked space contracts.
• Ensure proper client reporting requirements (i.e. UDID's) are communicated to the centralized group air services team for reporting purposes and duty of care.
• Create event-specific profiles in the GDS and CTM Advisor as needed.
• Provide program-specific training to Group Air Advisors.
• Unused ticket management and reporting via Banx
• Communicate client's duty of care policy to centralized group air services team, if applicable
• Responsible for quickly resolving customer service situations and mitigating financial payout. Escalate to management as needed.
• Travel on-site with programs or provide off-site/flight monitoring services as mutually agreed upon by client and CTM.
• Domestic and/or international travel may be required for this position.
• Provide accurate post-program review to include ROI, contract performance and financial/budget analysis.
• Collaborate with internal team members including TravelQuote site builders, finance, etc. for the overall success and accuracy of the program.
• Review and approve final invoicing before finance sends to client
• Demonstrate calm under pressure; be a proactive contributor and eager to learn
• Other duties as assigned

This position does not have supervisory responsibilities

• Embrace CTM's core values of Connect, Evolve and Deliver.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• Bachelor's degree in related field or relevant experience
• Requires five years' experience in the travel industry, preferably with an emphasis on managing a portfolio of corporate M&E group air accounts.

• Proficiency in building Sabre event profiles, including ticketing, handling exchanges, and reviewing historical remarks.
• Ability to work evening hours, weekends, and longer hours during high volume periods.
• Professional, collaborative, and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

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BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

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