Insights Specialist

BREAK GROUND ON A REWARDING CAREER WITH US!

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.

We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

Positive Work Environment & Culture

Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.

Job Overview

The ideal candidate is collaborative, inquisitive, empathetic, and skilled at transforming data into compelling stories that influence action. This person will work closely with internal teams and brand leaders to uncover insights, improve processes, and drive adoption of CX initiatives. Travel up to 30% may be required.

Key Responsibilities

• Customer Insight & Analytics
  • Analyze Voice-of-Customer data, surveys, operational metrics, and sentiment to uncover themes, trends, and root causes.
  • Translate insights into clear, actionable narratives that guide business decisions.
  • Deliver recommendations to leaders and maintain high standards of data integrity.
  • Support development of journey maps, dashboards, and data visualizations.

• Program & Initiative Management
  • Support and help execute customer research projects and CX programs across brands.
  • Evaluate and measure the effectiveness of programs, training, SOPs, and improvements.
  • Contribute to quarterly CX Reviews, including insights, messaging, and progress tracking.
  • Help develop and maintain CX playbooks, SOPs, training materials, and process frameworks.

• Operational & Technical Support
  • Partner with IT and data teams to ensure dashboards, systems, and tools support CX priorities.
  • Support improvements to customer-facing and internal workflows.
  • Leverage platforms such as Dynamics, PowerPoint, BuildPro, Voice-of-Customer Management software, and AI analytics tools.
  • Perform data mining, segmentation, and ad hoc analytics as needed.

Qualifications

• 2+ years of experience in CX, analytics, research, operations, or program management.
• 2+ years of experience in a customer-facing service role
• Strong analytical skills and ability to extract insights from complex data.
• Experience with Customer Experience Management platforms.
• Understanding of CX fundamentals: NPS, survey logic, segmentation, journey mapping, text analytics.
• Excellent communication and presentation skills.
• Ability to influence without authority across cross-functional teams.
• Highly organized with strong attention to detail.
• Ability to work autonomously and manage multiple projects.
• Familiarity with data visualization and analytics tools.

Preferred Qualifications

• Bachelor's degree in Business, Marketing, Analytics, or related field.
• Experience in homebuilding, construction, or field-based environments.
• Familiarity with AI and data mining techniques.
• Experience supporting customer research projects.

Compensation

• Base Salary: $60,000 - $80,000
• FLSA Status: Exempt
• Bonus Type: Year End Discretionary

Comprehensive Benefits Package

We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families:

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at www.richmondamerican.com for additional information.

Sekisui House U.S., Inc. is an Equal Opportunity Employer.