Business Systems Analyst (Salesforce)

Are you a strong communicator who likes to think critically? Join our Life Sciences team as a Business Systems Analyst who serves as an important liaison between various internal departments and IT, leading the development and implementation of systems enhancements and changes. In this role, you will lead training to support new software implementation and drive the ongoing adoption. You will also provide ongoing technical and process support and assist with the development and testing of software changes.

• Interact with all levels of the Life Sciences Service Business to identify system bugs and enhancements, including writing requirements documents, user stories, functional documentation and business process documentation, to ensure positive user experience.
• Work with Operation Managers and IT Business Relationship Manager to identify process and system enhancements to meet business needs, including acting as the IT liaison.
• Assist with the development, testing, and communication of system releases and upgrades.
• Maintain and deliver user training to support new systems enhancements or system implementation and support ongoing adoption.
• Exhibits a commitment to the shared values of Customer Satisfaction and Continuous Improvement through ensuring defect-free workmanship, assisting others to meet the customer's needs, searching for efficient and effective ways to reduce waste, being active and accountable for customer satisfaction, and satisfying the customer's needs with a sense of urgency.

Required:

• Bachelor's Degree in computer Information Systems, Information Technology, Computer Science or Business Administration with a tech/analytics focus or similar
• Minimum of three years related Salesforce experience required

Preferred:

• Salesforce Certified Business Analyst or other Salesforce certification preferred
• Understanding of Salesforce Field Service functionalities (scheduling, Mobile, Dispatch Console, Assets, Work Orders) preferred
• Two years of analysis-related or project management experience preferred
• Experience with Jira is helpful
• Preference will be given to those candidates currently living within commuting distance of Greater Cleveland, Ohio

Skills:

• Ability to analyze and map complex field service workflows
• Strong communication, problem solving, collaboration, critical thinking,and stakeholder management skills
• Proficiency with Microsoft Office products and Oracle (or similar ERP system)
• Strong organization, planning, and analytical skills
• Demonstrates initiative and adaptability, and develops innovative solutions to problems
• Builds and maintains positive relationships with internal and external customers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental and Vision Benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity and Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career
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