Sr Manager, Global Security Operations Center

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Senior Manager, Global Security Operations Center (GSOC) is responsible for strategic leadership, operational oversight, and day-to-day execution of enterprise security operations across a global footprint. This role serves as a primary decision-maker for global GSOC operations and is fully empowered to act on behalf of senior security leadership during their absence, including authority over incident response, personnel decisions, and escalation management. The Senior Manager oversees GSOC staffing, technology platforms, budgets, vendor relationships, and performance metrics, while leading crisis response, driving operational excellence, and ensuring alignment with organizational risk tolerance, compliance requirements, and business continuity objectives. In addition, this role directs intelligence gathering and threat monitoring activities, synthesizing internal and external information into actionable insights, and oversees timely, accurate security communications to the broader organization to ensure leadership and coworkers are informed, prepared, and able to respond appropriately to emerging risks.

What you'll do

• Provide strategic and operational leadership for a 24/7 Global Security Operations Center, ensuring continuous monitoring, incident detection, and coordinated response across CDW's global enterprise.
• Lead enterprise incident and crisis management activities, including threat assessment, executive notifications, cross-functional coordination, and post-incident reviews.
• Facilitates executive crisis management bridge calls using the GSOC as the central coordination vehicle, aligning C-suite leadership, ensuring accurate situational awareness, driving timely decision-making, and maintaining clear documentation and follow-up actions through incident resolution.
• Manages intelligence gathering and threat monitoring efforts, leveraging Genetec / Operations Center platforms to integrate internal data, open-source intelligence, vendor intelligence feeds (e.g., Dataminr), and law enforcement or trusted partner information into timely, actionable assessments.
• Oversee the development, approval, and dissemination of security communications and alerts to coworkers and leadership, ensuring clarity, timeliness, and alignment with organizational risk posture.
• Manage GSOC staffing models, scheduling, training, and performance management to maintain operational readiness and analyst effectiveness.
• Manages GSOC technology platforms and tools, including monitoring systems, access control, video management, incident management, and mass notification solutions.
• Develops and manage GSOC budgets, vendor contracts, and service-level agreements, ensuring fiscal accountability and operational value.
• Establish and track key performance indicators through, metrics, and reporting to measure GSOC effectiveness and drive continuous improvement.
• Partner with IT, CWS, Legal, Facilities, and Business Continuity to align security operations with enterprise priorities.
• Ensure compliance with internal policies, regulatory requirements, and industry best practices while supporting ISO audits and risk assessments.
• Lead after-action reviews and lessons-learned initiatives to strengthen preparedness, response capabilities, and organizational resilience.
• Manage Travel Safety Program enterprise wide.
• Coordinates with all Federal, State, and local law enforcement agencies for assistance and guidance during emergencies.
• Manages GSOC analysts, operators, specialists, and contractors supporting 24/7/365 GSOC monitoring and response operations, with accountability for staffing, performance, training, and operational readiness.
• Leads and governs the global response to emergency situations, including civil disturbances, bomb threats, explosions, fires, floods, workplace violence, and other enterprise disruptions covered under the company's Business Continuity Program (BCP), ensuring executive alignment, timely decision-making, and operational continuity.
• Designs and coordinates the installation, upgrade, and lifecycle management of enterprise electronic security systems, establishing platform standards, managing associated budgets, and overseeing projects related to acquisitions, expansions or remodels, relocations, decommissions, and new construction.
• Subject matter expert (SME) in GSOC operations.

What we expect of you
Minimum basic requirements

• Bachelor's degree and 7+ years of GSOC operations experience or 12+ years of GSOC operation experience
• 3+ years of managerial experience
• Demonstrates advanced knowledge of emerging and evolving security technologies, including next-generation access control, video management and analytics, identity and credentialing solutions, and specialized, technology-enabled security applications.
• Familiar with investigative tactics.
• Knowledge of laws and practices of coworker safety.
• Strong written and verbal communication skills with the ability to effectively communicate with a variety of coworkers, management, executives and law enforcement authorities.
• Proven leadership experience with the ability to direct coworkers and develop a cohesive team.
• Ability to make sound decisions regarding issues or controversies, especially in a disaster or crisis is required.
• Experience in a fast-paced environment preferred and the ability to prioritize multiple and changing initiatives.

Preferred skills, experience and qualities needed

• Master's Degree preferred.
• Understands AI-enabled security technologies and their application within GSOC operations, including understanding capabilities, limitations, and appropriate use cases.
• Genetec, or other industry leading security system platform certification(s)

Pay range: $140,000-$194,400 depending on experience and skill set
Annual bonus target of 15% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.