Customer Service Supervisor

As our Customer Service Supervisor, you will provide leadership, mentoring, and motivation to the Customer Service team to ensure exceptional customer experiences. The incumbent will thrive in fast-moving environments with the ability to demonstrate strong judgement in setting priorities and investing in the team.

This is a full-time position. Usual days and hours are Monday through Friday, 40 hours per week scheduled at the manager's discretion. Hours vary depending on business needs.

What you'll need to be our Customer Service Supervisor:

• High School Diploma or GED.
• Five-plus years of banking experience.
• Two-plus years of supervisory experience.
• Extensive knowledge of banking regulations, such as Reg E, Reg CC, etc.
• Flexible and able to manage multiple priorities.
• Analytical and problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.

Why you'll enjoy working at Mabrey:

• Commitment to community investment and engagement.
• Family owned and locally operated.
• Dedication to team member learning and development.
• Visible leadership with a commitment to service.

What you'll do as our Customer Service Supervisor:

• Provide day-to-day leadership that correlates with the Bank's Vision and Mission Statements.
• Oversee and monitor various ATM/Debit Card duties.
• Provide support and monitor Internet Banking products.
• Supplement staff in the absence of department personnel.

Who We Are:

Mabrey Bank is dedicated to providing the personalized service of a family-owned bank, while delivering financial offerings and technologies of larger, national institutions. With a legacy spanning four generations, the Mabrey family has played a pivotal role in providing consistent leadership to both the organization and communities served.

Mabrey Bank is an equal opportunity employer. We are continuously committed to providing equal employment to all qualified applicants. Teammates and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.