Government Lending Insurance Servicing Specialist

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

This position is primarily responsible for handling SBA 7a & USDA insurance servicing. The teammate must provide a high level of service to internal and external SouthState Bank customers by delivering responses in a timely manner with attention to detail and accuracy. This position must possess a strong knowledge of Flood and Hazard insurance and loan documentation, and loan compliance. This person must also be able to identify issues and provide workable solutions, in addition to answering questions, regarding loan file documentation, insurance exceptions, insurance status, and other related insurance issues. This position may also include special projects and other duties that are essential in delivering excellent service and maintaining the data integrity of their function.

ESSENTIAL FUNCTIONS

• Team Member will be responsible to service the insurance needs for all the SBA 7a/USDA loans, also known as Government Lending (GL)
• Responsible to research and request and confirm coverage as needed for Hazard or Flood
• Team Member will be responsible to help with all conversion tasks related to all loans.
• Assist and respond to audit requests related to all loans regarding insurance.
• Review the workflow process related to insurance and make recommendations as appropriate, for changes that will gain efficiencies
• Team Member will be responsible to Assist SouthState Bank teammates as needed
• Attend and complete all Training as defined by Management
• Follow and adhere to SouthState Banking and compliance policies
• Team Member will be responsible to Report to manager any compliance banking policies violations found in your daily workflow.
• Assist customers making sure they receive the highest level of service while following the SOP Servicing Guidelines in place at the time and all regulatory requirements related to Flood.
• Team Member will be responsible to keep the SBA Servicing Manager apprised of any issues that may impair the daily processes or functions of the loan servicing of customers.
• Responsible to work with the vendors as needed to ensure proper insurance coverage with correct loss payee is in place.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Ability to work in PCFS Loan Manager, Excel, Word, Adobe, ETRAN, Navigator Fiserv. Must have knowledge of the SBA's most recent SOP servicing release. Must be capable of working independently

Qualifications, Education, and Certification Requirements

• Education: High School and some Collage
• Experience: Minimum of 5 years' experience in SBA
• Certifications/Specific Knowledge: SBA Loan Servicing SOP processes & procedures

TRAINING REQUIREMENTS/CLASSES

Included, but not limited to required SouthState Bank, NA annual compliance training, New Employee Orientation and continued SBA SOP training

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is 100% remote. Candidate must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology are delivered. Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.