Customer Service Representative

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Benefits Start Day 1

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Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity:

Taylor Print and Service Solutions, a Taylor company, is looking for a new Customer Service Representative to join the team in office in Dayton, OH! In this position, you would be responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met!

Your Responsibilities:

• Work independently and within a team to deliver a consistent, exceptional customer experience every time.

• Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner

• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.

• Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution.

• Successfully establish, manage and exceed customer expectations throughout all engagements.

• Engage appropriate resources to assist or resolve service issues as necessary.

• Understand and appropriately use the company pricing system and policies.

• Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.

• Manage workflow to meet customer deadlines in a team environment.

• Understand and help the customer articulate their needs.

• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.

• May act as a coach/mentor to other CSR's.

• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience

• Coordination of projects and complex customer deliverables

You Must Have:

• Must convey to the customer a sense of expertise in our products and solutions.

• The ability to communicate customer requirements to other teams, in accordance with company policies and procedures.

• The CSR is looked at as the strength of our organization, oftentimes the go-to person for challenging day-to-day and complex internal or external scenarios.

• The ability to autonomously manage and own numerous multiple-solution customers and related demands with ease.

• The ability to seek and accept feedback from others while learning to provide similar feedback constructively is an important part of this role.

We Would Also Prefer:

• High School education or above with 2 years of college preferred.

• Minimum of 3-5 years of related / relevant experience in position or specialization.

• Print, marketing or promotional product experience and/or Salesforce.com knowledge a plus

• Strong MS Office skills with emphasis on Excel and Outlook

• Advanced computer experience and ability to implement new technologies.

Working Environment:

• Team Atmosphere

• Driven, self-motivating individuals will flourish

• Highly customized solutions with an intense customer focus

• Standing and/or sitting for prolonged periods of time

• Appearance and professionalism at all times must represent the company image

• Fast-paced environment: subject to numerous schedule and priority changes and short notice activity all the while making it easy for our customers

• Role typically reports to a Customer Service Supervisor or Customer Service Manager

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.