Returns Specialist

Planmeca USA Inc.
You will be eligible to participate in the Company employee benefits program including medical, dental, vision insurance, and other ancillary benefits such as voluntary life and AD&D insurance, critical illness, and accident insurance and more. The compan
United States, North Carolina, Charlotte
11727 Fruehauf Drive (Show on map)
Jan 08, 2026
Returns Specialist Professional Experience: 5 Years Primary Skills: Customer service, Data entry Requirement Description: You are the ideal candidate who is detailed orientated, customer-focused and has strong computer skills. You will have the ability to multi-task, communicate effectively, both verbally and in writing. You will have the knowledge of providing outstanding customer service while processing returns. ESSENTIAL DUTIES: Manages omni-channel communication (fax, email, voice, chatter) inquiries with dealers, Client Representatives, and consumers about returns. Common inquiries are RMA requests, returns status, and credit status Processes customer returns and property Enters data and orders Executes consignments Programming and Duplication Operates electronic boards EEPROM chips Micro SD cards Guided User Interfaces Receiving and Documentation Receives shipments from the dock and record RMA/SIT number in CRM system Inspects and matches contents of the box(es) with submitted paperwork Reports discrepancies to Returns Team Lead Completes documentation for all products to be returned to manufacturer or vendor Handling electrical components, installing, and uninstalling Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments Performs other duties as assigned MINIMUM QUALIFICATIONS: Training and Experience Experience working in Returns and Consignment preferred Experience with Salesforce a plus Proven organizational skills and ability to meet targets, goals, timelines, etc. Excellent verbal and written communication skills Proficient in Computers including Microsoft Office Salary: $21- $23/ hour (Depending on experience level)