New

Technical Support Specialist

Planmeca USA Inc.
$50,000-52,000. - * You will be eligible to participate in the Company employee benefits program including medical, dental, vision insurance, and other ancillary benefits such as voluntary life and AD&D insurance, critical illness, and accident insurance
United States, North Carolina, Charlotte
11727 Fruehauf Drive (Show on map)
Jan 08, 2026
Technical Support Professional Experience: 3-5 Years Primary Skills: Electromechanical, CompTIA+ Certification, Technical support, Customer Service Requirement Description: You are the ideal candidate who has a strong ability to interact and communicate professionally with employees, customers, and partners. You will professionally represent Technical Support team; greet our callers, identify, document, and provide advanced technical support for all escalated technical calls. ESSENTIAL DUTIES: Answers escalated technical support phone calls for assigned equipment group Routes calls to appropriate parties if necessary Provides advanced troubleshooting Provides remote desktop support via remote desktop software Logs all calls in CRM software Transfers escalated cases to Technical Support Escalation Specialist accordingly to Technical Support Department Rules Travels and provides field support for complicated cases when remote support is impossible Maintains current knowledge of all Client products and all other matters that affect the dental industry Shares knowledge and works with other Technical Support Team Members Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments Performs other duties as assigned MINIMUM QUALIFICATIONS: Training and Experience Degree; technical in nature or equivalent work experience Electromechanical experience is a plus Troubleshooting and networking skills Proficient with Microsoft Office Suite Ability to type a minimum of 20 words per minute Strong communication skills Knowledge, Abilities, and Skills A deep understanding of the dental market and core equipment segment is preferred Salary: $50,000- $52,000 per year