Patient Services Coordinator

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Patient Services Coordinator (PSC) performs appointment scheduling and registration for patients and updates demographic information. The PSC will also perform various patient care activities to assist physicians, including preparing the examination room for the patient, taking patient vital signs, and recording vitals in medical charts. This position also maintains patients' medical charts and receives co-payments for the visit.

Key Results Areas (KRAs):

• Physician order execution
• Patient satisfaction
• Clinic resource availability
• Regulatory compliance
• Phone triage
• Pre-certification & authorization
• Patient care
• Patient scheduling
• Prescription refill authorizations
• Chart preparation
• Ability to travel to satellite clinic 1-2 times weekly

Core Competencies

• Ability to prioritize and multi-task
• Excellent communication skills
• Keyboarding skills and aptitude for learning patient database program
• Knowledge of OSHA requirements
• Knowledge of medical terminology
• Committed to supporting UCH's standard to medical excellence

Education & Experience:

• High School diploma or equivalent Required
• Certified Medical Assistant Certification from an accredited teaching establishment Required
  • If not currently certified, must obtain certification within the first 90 days of employment.
• 1- 2 years of related work experience is Preferred