IT Business Analyst

Position Title: IT Business Analyst
Location: Statesboro, GA (Onsite M-F 8a-5p)

Summary:
The IT Business Analyst Intermediate functions as a liaison and subject matter expert for IT Services within an assigned department. This role facilitates the business analysis process to identify business requirements for system solutions or improved processes that enhance efficiency, productivity, and value to the University. The position serves as a technical lead when developing project specifications and requirements, both within the department and across departments.

Key Responsibilities:

• Collaborate with departments to identify process improvements, document business needs, and provide IT solutions.
• Plan, elicit, capture, analyze, and validate business, functional, and technical requirements.
• Facilitate requirements elicitation sessions and walkthroughs with business and IT resources.
• Evolve into a subject matter expert to ensure effective communication between departments.
• Perform current-state analysis of existing business systems, applications, and functions.
• Answer questions and clarify requirements for projects and enhancements during the discovery phase.
• Develop deep knowledge of core business functions, processes, and workflows associated with assigned areas and projects.
• Understand relationships, dependencies, and impacts of related business functions.
• Comprehend core systems, applications, and technical platforms.

Preferred Qualifications

• Experience with Enterprise and/or Line-of-Business applications in a Higher Education environment.
• Experience with Higher Education Auxiliary Enterprises (Retail Services, Dining, Card Services, Parking and Transportation).
• Experience supporting Life Safety, University Housing, Student Health Services, Facility Services, Controllers/Financials, and Human Resources.
• Familiarity with regulatory policies and procedures such as HIPAA, PCI, and FERPA.

• Consistently exhibit engaging customer service.
• Ability to support various constituencies served by the University.
• Proven proficiency with computers, including Microsoft Office, Google, and other applications as required.
• Ability to adhere to university policies and procedures to support institutional goals and student success.
• Effective verbal and written communication, organizational skills, and human relations skills.

Equal Opportunity Employer, including disability and protected veteran status