Senior Business Analyst

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers operating from more than 40 locations, working around the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

It's not just about our global network of offices; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

White & Case opens more than 13,000 matters every year, or 1 matter per hour, 24 hours a day, 365 days a year. The Compliance and New Business (CNB) Team who undertake this work play a key role in assisting Partners and fee earners to identify potential conflicts of interest during new business intake. They are at the heart of the Firm's operations, and they rely heavily on technology to succeed.

The Systems Team work closely with the Office of the General Counsel (OGC) and CNB. They oversee the technology and system operations of the department, including the new business intake and conflict checking system. They play a vital role in cross-functional change management initiatives and on-going daily technical support for CNB and other Business Services departments. They provide strategic planning and direction, agree priorities and ensure all system changes and support is completed to a high standard within acceptable timeframes.

The CNB and Systems Team are integral to the Firm's ability to manage risk, ensure compliance, and deliver seamless client service. This role will collaborate closely with both teams, leveraging technology and business analysis to optimize workflows and support the Firm's strategic objectives.

The Senior Business Analyst is a pivotal role. This position is responsible for translating business requirements into technical actionable solutions, with a particular focus on Intapp applications. The Analyst will drive process improvements, support system enhancements, and facilitate testing and training to ensure the Firm's conflicts and new business intake operations are efficient, compliant, and aligned with best practices. They will provide strategic directions to meet business objectives and will have some oversight of internal resources and external third parties. They will lead projects from concept to implementation and will be responsible for inputting into the road map of future enhancements and planning. The Analyst will be joining a high-performing, collaborative department and can expect to contribute to projects and initiatives with global impact from day one.

• Serve as the primary liaison between business stakeholders and the technical team for Intapp software enhancements and other CNB projects.
• Collaborate with all business leaders to optimize workflows, CNB processes.
• Translate business requirements into Intapp technical specifications for the Systems team.
• Work closely with OGC, CNB and other Business Services Teams to understand broader operational needs and challenges.
• Facilitate effective communication between technical and non-technical teams to ensure mutual understanding and project alignment.
• Analyze existing workflows and systems to identify opportunities for process optimization.
• Participate in the design and implementation of technical solutions that enhance efficiency, compliance, and user experience.
• Develop and execute test plans for new features and changes. Document and communicate test results, issues, and recommendations.
• Coordinate user acceptance testing (UAT) with business stakeholders, ensuring solutions meet business needs before deployment.
• Assist in project planning, tracking, and reporting for initiatives involving both business and system teams and vendors, if applicable.
• Create and maintain documentation for business processes, requirements, and system changes.
• Facilitate training and support for end-users on Intapp and related systems.
• Other ad hoc projects as required.

• Graduate with 10 + relevant and in-depth experience in a professional services firm, ideally within a law firm environment.
• Hands-on experience with Intapp applications administration (Intapp Open, Conflicts, Walls, Terms, etc.) strongly preferred.
• Familiarity with MS Project, Excel, ticketing system JIRA or similar is a big plus.
• Proven ability to translate business requirements into technical solutions.
• Strong analytical, organizational, communication, and interpersonal skills.
• Experience with business analysis, project management, process mapping, and testing methodologies.
• Familiarity with conflicts management, new business intake, or related risk management legal operations is a plus.
• Good understanding of systems administration and databases
• Team player with a client-focused approach.
• Creative and strategic mindset.
• Ability to work on own initiative and manage competing/conflicting priorities effectively.
• Ability to work under pressure and to meet tight deadlines.

• This is a professional services role based in New York or Tampa.
• This role reports to Director of CNB Systems.

Our Internal Recruitment team are responsible for all end-to-end lateral recruitment process. All agencies must sign White & Case terms of business which are often specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction. Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the Americas Lateral Recruitment team.

White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact talent.acquisition@whitecase.com.

White & Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

¹The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.