IT Program Manager

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Manager, IT PMO oversees people, processes and initiatives as they relate to the Information Technology for South State Bank. Provide leadership, direction, and coaching to teams(s) while partnering with business and executive stakeholders to accomplish IT PMO program objectives.

ESSENTIAL FUNCTIONS

• Ensures compliance with all bank policies and procedures as well as state, federal, and regulatory requirements.
• Responsible for assisting the team in the establishment and management of IT PMO Standards, processes and resource management.
• Responsible for assisting Leadership and Team Members with the IT PMO intake processes, portfolio management process and IT project management tools and best practices.
• Responsible for assisting Leadership and Team Members with IT PMO reporting.
• Directly manages IT PMO staff members.
• Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Manages project intake and prioritization to include use of available resources and tools.
• Supports the successful delivery of IT projects / programs so that they are within scope, resources, budget, and timelines through effective facilitation, tracking, and reporting.
• Track and report on project portfolio performance, providing comprehensive and prioritized view of all projects.
• Streamlines communications between project sponsors, team members, and stakeholders.
• Assists on the maintenance of processes to ensure accurate IT PMO Roadmaps for IT Portfolio work efforts and projects.
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Accepts other duties as assigned

PROFESSIONAL

• Serve as a resource for change enablement by embracing change and championing new ideas/opportunities.
• Develop business partnerships to build & increase buy-in across multiple lines of business and functions. Establish effective relationships with Technology personnel, program and project managers, and other business partners.
• Prioritize and manage own and team's workload in order to deliver quality results and meet timelines. Ensure quality and accuracy of data and information is a priority.
• Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.
• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the business unit and/or team.
• Successful in creating confidence of capabilities with team members and business stake holders

COMPETENCIES:

• Excellent communication and facilitation skills
• Understanding of businesses supported
• Ability to manage/lead a team
• Subject matter expert and consults with clients and/or project teams.
• Ability to learn and grasp new concepts and business processes quickly.
• Detail-oriented with ability to communicate with diverse stakeholders
• Organizational skills to include ability to multi-task and prioritize, strong attention to detail, ability to work in a dynamic environment, independently and within teams

QUALIFICATIONS, EDUCATION, and certification REQUIREMENTS:

• Experience: 8-10+ years in both Project Management and Financial Services; previous staff management experience
• Certifications/Specific Requirements:
  • Project Management, Management Proficiency, Coaching, Supervision, Staffing, Developing and Tracking Budgets, Process Improvement, Self-Development, Planning, Performance Management, Reporting & Metrics, IT Risk
  • Advanced knowledge MS Office tools, particularly Excel, PowerPoint, Visio, Word, and SharePoint
  • Advanced knowledge of SSB Project Management Tools (i.e. Service Now)

RECOMMENDED ADDITIONAL TRAINING:

• Annual required compliance training
• Cross departmental training, Management/Leadership

PHYSICAL DEMANDS WORK ENVIRONMENT

Must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports.

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.