Advisor Support Manager

Trading and Operations Manager - Advisor Support

Location(s):

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Osaic is not considering remote candidates at this time.

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type: Full-time, Non-Exempt

Salary: $76,000 - 86,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page:https://careers.osaic.com/Creative/Benefits.

Summary:

The Trading and Operations Advisor Support program offers a high level of service and support to the majority of our financial professionals and their staff. The primary objective of the Advisor Support agent is to provide high degree of personalized service through comprehensive home office support and product education, acting as the primary point of contact between the financial professional and home office functions. Our AS agents focus on taking ownership of the needs for their aligned financial professionals and focus on elevating individual experiences to build deeper connections and drive customer loyalty.

As such, the Ideal Trading and Operations Manager-Advisor Support must be capable of succeeding in a fast-paced team environment and possess a passion for elevating the advisor experience. This position's primary objective is to manage a group of individual agents who are responsible for the service and retention of Financial Professionals within the Advisor Support population.

Education Requirements:

• Bachelor's degree preferred, high school diploma (or equivalent) in combination with significant practical experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

• Series 7

• Series 24 highly preferred

Responsibilities:

• Lead a team of Advisor Support agents that will support and retain Osaic's Financial Professionals.

• Set team goals, establish vision and take action to achieve goals.

• Effectively coach, in a diversity of ways, to drive team results for advisor satisfaction, service, quality, and productivity aligned to department objectives

• Provide timely coaching, training, and total performance management

• Have a keen focus on employee engagement while balancing productivity

• Develop and maintain internal relationships

• Identify and take responsibility for addressing operational and organizational challenges that impact the team

• Effectively adopt changing business needs and guide employees through shifting priorities

• Actively seek opportunities to expand own sphere of influence through networking, knowledge sharing, and collaboration

• All other duties as assigned.

Basic Requirements:

• Minimum 8 years support experience or relevant experience with other firms

• At least 5 years management experience required with demonstrated ability to develop people, at different performance levels, via established performance objectives, regular feedback, and appropriate recognition

• Extensive experience and comfort level with engaging and supporting the needs of high producing Financial Professionals

• Exceptional oral and written communication skills with a strong attention to detail

• Ability to display relentless poise in a fast/high pressure and demanding environment with a heightened level of advisor dedication

• Outstanding professional presence and positive customer service attitude

• Relevant experience with Investment Advisory business

• Basic knowledge of Qualified Retirement Plans (i.e., 401(k), Individual-K, and 403b (7))

• Working knowledge of Margin Calls, Cash Dues, Reorganization inquiries, restricted stock, and pending papers transactions

• Strong interaction with clearing firms and external vendors on routine brokerage and non-brokerage account platform

• Successful track record of customer-centric decision making

• Ability to cope with and persevere through frequent and unexpected changes

• Excellent organizational skills, with the ability to handle multiple tasks