Administrative Support Specialist

Join the Ramily!

Winston-Salem State University ( WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education ( ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive, inclusive environment, the university fosters a close-knit, diverse community that nurtures both personal and academic growth.

Situated in Winston-Salem, North Carolina-known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Are you an administrative professional with a background in Higher Ed or health services? The Student Wellness Center at Winston-Salem State University (WSSU) is seeking a dedicated and organized Administrative Support Specialist to join their team!

As the first point of contact for Student Health Services, Counseling Services, and the Pharmacy, the Administrative Support Specialist plays a vital part in fostering a safe, healthy, and supportive campus environment! The Administrative Support Specialist supports the efficient and effective delivery of health services to a population of approximately 5,000 students.

Winston Salem State's integrated Wellness Center provides services to the student community and consultation to the wider campus community. The Wellness Center is made up of Student Health Services, Counseling Services, and the Pharmacy. The Center is a member of the Student Affairs Division of the university. Responsibilities in our acute care clinic include attending to the health care needs of our students to include assessment, diagnostic care, prescribing medication and treatment as needed. Educating students is also an essential part of our services.

AH Ray Building, Room 244

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.
If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.
Failure to complete the application completely may result in you not being considered for the vacant position.
Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.
If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2830.

Facilitate efficient and organized medical office support activities for unit. Ability to take directions from supervising Administrative staff. Team player coordinates medical record intake activities with medical staff. Coordinates the efficient flow of patients, visitors and the associated work created. Maintains internal and external work relations.
Schedule patient appointments, fully document and review health insurance coverage during each patient visit, perform patient and insurance follow-up.
Daily monitor and document student health history/ immunization compliance in appropriate software systems and maintain accurate follow-up files.

Understands general operations of department and university. Provides answers to "frequently asked questions". Takes responsibility for professional development.
Explain to and interpret Health Service information for students, vendors, visitors and staff redirecting inquiries to appropriate areas as needed. Model good customer service.

Respond to requests for medical information by patients, internal or external entities in compliance with University, HIPAA, FERPA and AAAHC policies and protocols. Prepare and properly file medical correspondence and reports. Gathers medical information from office records to draft e-mails, memos, reports and other documents. Proofreads documents and reports for correct formatting. Maintains and safeguards accurate files of confidential and general medical documents stored on and off campus.

Accept payments from students and/or process payments in the system as required.

Billing-related duties are primarily administrative and include processing payments, verifying student account or insurance information, and routing billing-related inquiries to the appropriate office or third-party vendor. Any references to billing and collections outside of the Key Responsibilities section are intended to reflect front-line administrative support, not primary fiscal oversight.

Uses a variety of office (e.g. telephone, computer with standard software, fax, copier, scanners, etc.) to access, input, and store medical information and patient labs. Must possess knowledge of basic Microsoft Windows/Office; Electronic Medical Record (Medicat), Banner, LabCorp and NC Immunization Registry ( NCIR) data entry.