Senior Analyst, IS Business Analysis

Your Opportunity as the Senior Analyst, IS Business Analysis

While operating under moderate guidance, the Senior Business Analyst serves as a liaison between the Supply Chain Customer Logistics business teams and Information Services (IS) for project and solution support activities. This role translates business needs and requirements into actionable deliverables for internal and external teams tasked with building solutions that enable and enhance business capabilities. This hands-on position requires strong relationship building, a customer service mindset, excellent communication skills, problem-solving ability, critical thinking, and a commitment to quality deliverables.

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will:

Business Partnership & Relationship Management

• Act as a primary point of contact between business areas and IS.

• Support business areas with new project generation and prioritization.

• Facilitate Work Review Meetings with business partners to drive clear prioritization and advocate for customer needs.

• Consult with business SMEs to document existing processes and propose improvements in the spirit of continuous improvement.

Project & Solution Delivery

• Consider ways to help the business be more efficient and effective in their work, driving toward understanding of root cause for pain points.

• Define business requirements and translate needs into functional designs in collaboration with development teams.

• Create deliverables such as business process flows, business requirements, test plans, test scripts, cutover plans, and key learnings.

• Own the design, construction, and execution of test cases/business scenarios.

• Highlight process changes, identify risks, and ensure compliance with audit and security controls.

Project Management

• Manage small- to medium-sized projects leveraging existing technologies or capabilities.

• Apply standards and methodologies around business process development, project management, and change management (Agile and Waterfall).

Business User Support for Existing Systems

• Own application support plan details including communication standards and prioritization models.

• Maintain and create Standard Operating Procedures (SOPs) and cross-train team members for coverage.

• Identify opportunities to reduce complexity, automate, standardize, and decrease technical debt.

• Escalate issues with vendor services to minimize business impact.

Advancement of BA Profession

• Engages in continuous education of the business analysis profession by participating in the BA COE as a member and contributor, as well as, staying current with industry trends.

• Help coach and mentor junior resources

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• 3+ years of work experience as a IS Business Analyst, with either a Bachelor's degree in a STEM discipline (Computer Science or Computer Engineering) or equivalent work experience/training in Information Technology.

• Experience executing high quality BA deliverables including process modeling, business cases and stakeholder requirements, functional designs, test planning, cutover plans.

• Self-directed, proactive, and able to define, prioritize and execute work.

• Highly effective communicator, facilitator, and collaborator, willing to constructively challenge and actively listen.

• Experience prioritizing business and IS requests and driving towards a balanced portfolio of project, run model, and technical debt requests. Resilient and able to pivot and re-prioritize/plan when things change.

• Experience in triaging incidents and effectively collaborating with business and developers. Demonstrated ability to think critically, identify root cause, and solve problems

• Experience with multiple phases of the software development lifecycle (SDLC) and formal delivery methodologies/frameworks (Traditional/Waterfall, Agile, DevOps)

Additional skills and experience that we think would make someone successful in this role (not required):

• Prior experience in Consumer-Packaged Goods, Supply chain, Customer Logistics, or IS

• Prior experience with Supply Chain Customer Logistics systems (Oracle E-Business Suite, IMI Order Management, High Radius SaaS, DataAlliance VMI SaaS) and Order Management/Accounts Receivable business process a plus. Experience with Sarbanes-Oxley (SOX) compliance, IT general controls and related processes.

• Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment.

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