Care Manager, Medical Management Operations

Summary of Position

Perform clinical reviews within the Medical Management Operations Concurrent Review utilization management department. Ensure accurate administration of benefits, execution of clinical policy and timely access to appropriate levels of care.

Principal Accountabilities

• Under the direction of the leader, is responsible for the execution of efficient departmental processes designed to manage inpatient utilization within the benefit plan.
• Act as the clinical coordinator collaborating with members and facilities to evaluate member needs within the inpatient setting.
• Establish and maintain active working relationships with assigned facility care managers/utilization management departments to facilitate appropriate clinical reviews and patient care.
• Enter and maintain documentation in the TPH platform meeting defined timeframes and performance standards.
• Communicate authorization decisions and important benefit information to providers and members in accordance with applicable federal and state regulations, and NCQA and business standards.
• Review and investigate member and provider requests to determine appropriate utilization of benefits and/or claim adjudication.
• Research evidence-based guidelines, medical protocols, provider networks, and on-line resources in making coverage determinations and recommendations.
• Prepare and present clinical case summaries in routine inpatient rounds.
• Maintain an understanding of utilization management, program objectives and design, implementation, management, monitoring, and reporting.
• Identify quality, cost and efficiency trends and provide solution recommendations to Supervisor/Manager.
• Actively participate on assigned committees.
• Perform other related projects and duties as assigned.