Technology Support Associate

Position Summary:

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East is the leading provider of loans and financial accounting services to farmers, foresters, fishermen, and agricultural business owners across the northeast. When you pursue a career with Farm Credit East, you have the opportunity to positively impact the families and businesses that drive the Northeast economy.

As a Technology Support Associate, you will work as a cross functional member of the technology team supporting all stakeholders across the organization in varied locations. This position will be in constant contact with internal stakeholders to identify solutions to problems, many of which are time sensitive. The incumbent will have to work effectively in a fast paced yet rewarding environment and be able to meet deadlines as set by Association management resulting in great customer service to Northeast agriculture.

Responsibilities of the incumbent will vary in scope and depth, and will be tailored to multiple audiences (including internal and external customers, partners, and vendors). This position will help to promote a partnership and value-added style relationship with Association staff and our external strategic partners. Emphasis will be placed on an understanding and working application of IT Infrastructure including the infrastructure that supports AV equipment, printers, branch security hardware, switches etc. The Technology Associate will be dedicated to finding creative solutions that provide superior results in terms of both quantity and quality of the services provided to customers and internal stakeholders.

Come join a collaborative, customer-focused team at Farm Credit East!

Duties and Responsibilities:

Technology Support/Product Support

• Provide virtual and on-siteTechnology Support for selected branches across the Farm Credit East territory that enables staff in those locations to operate more effectively.
• Engages third party support as needed and works collaboratively with third party application support manager and other Technology Support Associate(s).
• Maintains designated assigned branch technology infrastructure while working collaboratively with stategic vendors.
• Monitors Marketplace Locations for ongoing technical issues and escalates or resolves as needed.
• Provides onsite support to staff in designated marketplace locations in collaboration with other team members.
• Provide technical, hardware, and third-party application support through our ticketing system ServiceNow

Asset Management

• Maintain hardware and software inventory for designated Marketplaces
• Manages the deployment and retirement of new and existing IT Assets
• Manages branch location IT vendors and works with local staff to resolve issues while maintaining relationships with vendors for continuity purposes
• Manages on-site physical security system in collaboration with third party vendors, ACA security staff, and ACA facilities staff
• Ensures that new employee onboarding is efficient from a technology standpoint and works with new staff to ensure the experience is best in class.

IT Team Support

• Provides third party application support in conjunction with our strategic technology provider Financial Partners Inc
• Updates the ACA and Marketplace Business Continuity Plan collaboratively with the Business Continuity Manager
• Works with strategic partners to test and implement improvements to FCE Windows platform inclusive of working collaboratively on telephony
• Supports external auditor technology needs for marketplace location.
• Work collaboratively with our internal financial services team to evaluate technology solutions under consideration

Communication and Teamwork:

Critical to the technology function and success of our staff is clear, concise, and useful verbal and written communication to Association management, staff, and external parties. The incumbent is expected to contribute to a team atmosphere. This includes establishing a good working rapport with Association personnel, and promoting a partnership type relationship between credit, financial services, technology vendors, and other external stakeholders. Provide outstanding customer service (both internal and external) and deliver exceptional customer experience and value by setting, communicating and meeting customer expectations. Demonstrate a strong community commitment and professional presence that contributes to the overall positive image of the ACA. Act in a forthright and ethical manner, display a positive attitude and contribute positively to the overall morale of the team and association. Assist other team members and contribute to training.

Demonstrate a strong community commitment and professional presence that contributes to the overall positive image of the ACA. Act in a forthright and ethical manner, display a positive attitude and contribute positively to the overall morale of the team and Association. Assist other team members and contribute to training.

Other:

Conduct and complete all other duties (as assigned) in a timely and effective manner. The technology/product coordinator will be actively involved in various project teams providing subject matter expertise to move the projects forward. This position may have opportunities to be assigned to various Association working committees. Be actively involved in assigned committees assuring that involvement adds value to the technology team and Association.

Job Qualifications and Requirements:

• This position requires a Bachelor's degree in Computer Science, Accounting, Business, or a related field with solid understanding of computer and business process skills specific to a financial institution, such as Intune, ServiceNow, RingCentral.
• We offer hybrid work options after two weeks of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion.

Compensation and Benefits:

• Salary Range: $55,000 to $65,000 commensurate with experience
• Short-Term Incentive to reward business results
• Retirement Contributions :
  
  
  
  • 401k match up to 6% of salary;or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary
  • Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
  
  
  
  
• Time Off:
  
  
  
  • 15-25 days of vacation leave per year, depending on years of service
  • 12 days of holiday leave per year
  • 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year
  • Paid Parental Leave: Up to 80 hours of paid leave for birthing, non-birthing, and adoptive parents
  • Family Care Leave: Additional leave options available under FMLA and company policy
  
  
  
  
• Health and Insurance:
  
  
  
  • Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being
  • Health Savings Account
  • Life insurance at 2x base pay
  • Accidental Death and Dismemberment insurance at 2x base pay
  • Long-term disability insurance at 2/3 base pay
  
  
  
  
• Additional Benefits:
  
  
  
  • Tuition reimbursement
  • Continuing education and training
  • Employee Assistance Program offering a wide variety of tools and resources
  
  
  
  
• Benefits Eligibility:
  
  
  
  • Eligibility Begins: First of the month following your hire date
    
  • Eligible Employees: Full-time employees working 30+ hours per week; Part-Time employees working 20+ hours per week.
  
  
  
  

Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act ("ADA"), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mailFarmCreditCareers@farmcrediteast.com.