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D4C Dental Brands is currently looking for a Lead Field Services Engineer-Implementation.
Up to 100% Travel Required
Lead Field Services Engineer - Implementation
Position Summary
The Lead Field Services Engineer - Implementation provides technical leadership for complex, large-scale hardware and software deployments across customer environments. This role serves as the on-site technical lead, overseeing implementation teams, coordinating with clients and vendors, and ensuring projects are delivered on time, within scope, and to quality standards. The ideal candidate combines advanced technical expertise with strong leadership, communication, and project execution skills, and is comfortable operating in highly dynamic, travel-intensive environments.
Key Responsibilities
Lead and oversee field implementation teams during on-site deployments and rollouts
Serve as the primary technical point of contact for clients, vendors, and internal stakeholders during implementations
Plan, coordinate, and execute complex deployments involving applications, hardware, telephony, and networking equipment
Provide hands-on technical leadership for installation, configuration, troubleshooting, and system validation
Assess customer requirements and develop effective technical solutions aligned with project objectives
Manage implementation timelines, priorities, and resources to meet project deadlines and service-level expectations
Ensure adherence to Project Management and IT Change Management processes throughout the implementation lifecycle
Identify risks, issues, and dependencies, escalating appropriately and driving timely resolution
Document technical configurations, implementation steps, and post-deployment outcomes
Mentor and support Field Services Engineers, promoting best practices and continuous improvement
Travel extensively to customer sites to support and lead implementations
Required Qualifications
Advanced knowledge of computer hardware, including desktops, laptops, telephony systems, and networking equipment
Extensive experience leading deployments involving applications, hardware, telephony, and network infrastructure
Strong leadership skills with the ability to manage teams and maintain effective client and vendor relationships
Excellent analytical skills to evaluate requirements and design appropriate solutions
Superior verbal and written communication skills, including technical documentation and customer-facing communication
Proven organizational and time-management skills with the ability to work independently and meet deadlines
Solid understanding of Project Management methodologies and IT Change Management concepts and tools
Valid driver's license and ability to travel up to 100%
Preferred Qualifications
Prior experience in a Lead or Senior Field Services Engineer role
Experience working in multi-site or enterprise-scale implementation projects
Familiarity with common project management tools and reporting frameworks
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D4C Dental
Jan 12, 2026