Senior Digital Manager, Heart and Vascular Institute
 Massachusetts General Hospital | |
 United States, Massachusetts, Boston | |
| 90 Blossom Street (Show on map) | |
 Jan 12, 2026 | |
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GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Senior Digital Manager is responsible for the technical and organizational aspects of the cardiovascular information systems including systems in the Cardiac Catheterization Lab, Cardiac Electrophysiology Lab, Echocardiography Lab, and Nuclear Lab. Responsibilities include but are not limited to administrative duties, maintenance of data reporting, staff training, personnel hiring, disciplinary actions, and the overall day to day operations of the Cardiovascular IT Service. This position functions as a liaison for end users and leaders within the Heart and Vascular Institute (HVI) and with other MGH departments, partners, and outside entities. This role works collaboratively with HVI administration, as well as nursing and physician leadership throughout the HVI to oversee the effective implementation and management of the clinical informatics infrastructure that supports the delivery of patient care. S/he will function as the team lead for cardiology application managers and developers. S/he is expected to effectively participate in team building, staff member scheduling, quality monitoring & quality improvement, and staff recruitment, feedback, and professional development. This position reports to the Director of Cardiology Informatics, Administrative Director of Cardiology, and the MGB Digital Clinical Lead to the HVI. The position will collaborate with and receive guidance from clinical and administrative leaders in the invasive and noninvasive procedural labs. PRINCIPAL DUTIES AND RESPONSIBILITIES: Leadership: *Work with senior leaders to establish and lead the IT priorities and goals for the HVI *Manage the day-to-day activities of a team of IT professionals. Focus on producing the team's deliverables on time and within budget *Attract, retain, and develop high quality staff. Establish and maintain a work environment conducive to high performance. Address the training and professional development needs of the staff *Plan coverage schedule for vacation and unscheduled absences. *Collaborate and communicate effectively with colleagues and other hospital personnel to facilitate daily operations as well as furthering the mission of the HVI and MGH *Provide coaching and evaluate performance of direct reports. Conduct annual evaluations and ensure competency and ongoing compliance with job requirements and standards. Develop and implement remediation and corrective action plans when needed *Promote and encourage a high-quality customer service experience for all customers - internal and external *Provide input, quotes, and prioritization of projects for the annual capital budget *Attend and participate in departmental, hospital, and health system meetings Business Process Management: *Process-flow Mapping - Mapping for primary business operations mode (Registration, Ordering, Scheduling, Image Acquisition, Image Viewing, Diagnostic Reporting and Viewing, Billing, Management, Reporting and Viewing) *Workflow Mapping - Role based mapping for primary business end-users (Administrative, Technologists, Providers) *Data Mapping - Mapping data within and between primary business systems/applications *Prepare reports on all aspects of informatics systems for managers and division administration as appropriate or directed. *Conduct ongoing analysis of all relevant informatics systems with goal of discussing/ mitigating/ remediating major issues. *Lead the effort to define and deploy standard operating procedures as it relates to the administration, support and maintenance of: cardiovascular information systems including Cardiac Catheterization & Cardiac Electrophysiology Lab reporting databases, PACS, cardiac electrophysiology recording and mapping systems, and cardiovascular hemodynamic measurement systems, and all related subsystems; integration between applications; scheduled and unscheduled downtimes; communication with users; and disaster recovery. *Attend seminars and training sessions necessary to maintain appropriate level of professional competence. Systems / Application Management: *Testing - End to end testing of process flows, workflows and data flows. Develops, maintains and executes quality control/validation test plans associated with system upgrades *Training - Educating and/or coaching colleagues and end-users on process flows, workflows and data flows. Provides user training for applications. *Ensure the smooth running of the underlying architecture associated with the PACS & hemodynamics components e.g. application, database, web, tablets, interfaces, integration, storage subsystems, and disaster recovery systems. *Participate in the monitoring, maintaining, upgrading and/or re-engineering of related interfaces. *Provide support in the event of technical issues or problems associated with PACS/hemodynamics and their subcomponents. *Monitor Service Requests generated for: cardiovascular information systems including Cardiac Catheterization & Cardiac Electrophysiology Lab reporting databases, PACS, cardiac electrophysiology recording and mapping systems, and cardiovascular hemodynamic measurement systems, and all related subsystems and hardware to ensure timely responses and closure of all tickets. *Perform other functions as required and/or assigned. Project Management: *Ability to perform all support tasks. *Schedule project tasks and deliverables. *Manage project issues and risks. *Manage project stakeholder expectations. *Perform limited software development and analytics. SKILLS/ABILITIES/COMPETENCIES REQUIRED
LICENSES, CERTIFICATIONS, and/or REGISTRATIONS
EDUCATION:
EXPERIENCE:
SUPERVISORY RESPONSIBILITY
5 direct reports
FISCAL RESPONSIBILITY
WORKING CONDITIONS:
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |