TS Product, Channels Manager

JOB SUMMARY BankUnited is seeking a talented and highly motivated individual to join our Channels product team. The Treasury Solutions Channels Product Manager is a vice president level position, responsible for developing the vision, strategy, roadmap, and commercialization of our online and mobile channels. Additionally, the product manager will be responsible for facilitating and directing both internal and external team collaboration for programs from concept to delivery and be responsible for evaluating product performance, monitoring the competitive landscape, and managing ongoing product enhancements. This position reports to the Head of Channels.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Product Strategy:
  
  
  
  • Defines product strategies, anchored by compelling data, that deliver superior client value and contribute to the firm's objectives.
  • Creates product roadmaps and prioritizes programs to support product strategy. Defines approaches and drives key strategic initiatives, including channel migrations.
  • Analyzes emerging trends, market research, competitive analysis, customer feedback, and product/channel metrics to shape strategic direction.
  • Collaborates with existing vendors on strategic opportunities and drives roadmap alignment in support of product strategy.
  • Creates presentations that inform and communicate product vision. Provides monthly promotions to highlight key staff accomplishments.
  • Assists with the analysis of pricing and profitability and crafts recommendations for opportunities to increase revenue and decrease expenses.
  
  
  
  
• Product Development:
  
  
  
  • Defines program scope, authors business cases, and defines user experience for new products and enhancements.
  • Approves business requirements, KPIs and acceptance criteria for prioritized programs.
  • Ensures collaboration with cross-functional teams to capture requirements and account for any impact on the organization.
  • Influences and approves the user experience defined by the program teams.
  • Collaborates with staff to define comprehensive commercialization plans, including sales, implementation, service, billing, and reporting.
  • Ensures effective preparation and presentation by staff of program status updates to firmwide stakeholders.
  • Provides transparency to business and technology leadership on project status and risks.
  • Supplements user acceptance testing on feature development.
  • Ensures defects are managed effectively by vendor(s) and staff.
  • Provides effective communication regarding product improvements and new feature releases.
  
  
  
  
• Day to Day:
  
  
  
  • Collaborates with service representatives, account management, and sales teams to provide subject matter expertise as needed.
  • Handles escalated problems from internal customers and business partners regarding services and procedures, as needed.
  • Actively manages relationships with existing vendors to define and drive exceptional product performance in production.
  • Ensures effective product risk management is practiced by the team and that key risk controls and monitoring are operating effectively.
  • Performs special projects as assigned by the manager.
  
  
  
  

• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

QUALIFICATIONS

Education

• Bachelor's Degree required.
• Master's Degree in Business Administration or Technology preferred.

Experience

• Must have a minimum of 7 years of experience in management of Treasury products provided via online and mobile channels.
• Client portal migration experience preferred.
• Demonstrated experience in all aspects of product management, from Strategy to Development to P&L management to BAU oversight.

Knowledge, Skills, and Abilities

• Familiarity with Agile practices and design thinking a plus.
• Fluency in JIRA and familiarity with Bottomline, Fiserv, Salesforce, and nCino products a plus.
• Familiarity with, and comfort in, a sales environment, supporting our sales team with product-related and strategic discussions with prospects.

Additional Information

• Candidates residing in locations within BankUnited's footprint may be given preference.