Distributed Generation Customer Senior Specialist

Overview

Responsibilities

• Support the development of a proactive, customer-centric culture to foster trust and confidence among customers, DG developers, and technology providers, and build, maintain, and create new relationships.
• Support a team of developer go-to partnersfoster a strong working relationship with developers so they can reach out to you if they need support.
• Support collaboration with other members of the DG team, as well as other internal departments including engineering organizations and Energy Services.
• Streamline handoffs across Distribution Engineering, Energy Services, Construction, Metering, Telemetry, and Billing/Crediting to reduce delays and rework.
• Turn insights into actionmonitor, analyze, and report on program performance at various levels.
• Provide customer perspective input on the development of software used to administer and operate the program and where needed support data management and quality control.
• Engage with Strategy/Regulatory personneluse your customer insights and operational expertise to support development of strategic planning and regulatory activities such as filings
• Ensure transparency and accountability through regular reporting of status updates and expected timelines so customers and internal teams know exactly where things stand.
• Support design, development, and administration of advisory services to help new and existing developers better understand the interconnection process, Company rates and incentive programs, and grid conditions where projects may be sited.
• Support the end-to-end process for FERC 2222 aggregations of distributed energy resources in the NYISO market.
• Support developers in upholding standards and safetyensuring consistency with SIR, Public Service Commission (PSC) orders and Joint Utilities Work Group technical requirements (smart-inverter settings, protection/ Supervisory Control and Data Acquisition (SCADA)) with complete, auditable documentation.
• Ensure that safe work practices are followed, and the environment is fully protected in accordance with Company policy and governmental regulations
• Perform other related tasks and assignments as required.

Qualifications

• Bachelor's Degree Three years of relevant experience including customer relationship management and delivering cross-functional projects in energy/engineering/utility environments

• Bachelor's Degree In Engineering, Energy Policy, or Business

• End-to-end project delivery across technical and customer-facing teams Required
• Strong communicatorexcellent written, presentation, interpersonal and verbal skills; clear, confident updates to both technical and non-technical audiences Required
• Customer-service mindset with a track record of reducing delays and improving clarity Required
• Demonstrated flexibility to handle multiple assignments and deadlines. Required
• Ability to deal with ambiguity and comfortable working in a dynamic environment Required
• Demonstrated success in management/support of clean energy programs Preferred
• Familiarity with Con Edison software platforms or similar tools; ability to spot and fix process gaps Preferred
• Knowledge of distribution protection/controls, metering/telemetry readiness, smart-inverter settings, and SCADA (Preferred
• Data comfort: Excel; plus, SQL/Python/Power BI/Tableau for simple dashboards or trend analysis Preferred

• Driver's License Required

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.