Distributed Generation Customer Program Manager

Overview

Responsibilities

• Lead the development of a proactive, customer-centric culture to foster trust and confidence among customers, DG developers and technology providers and build, maintain and create new relationships.
• Lead a team of developer go-to partnersfoster a strong working relationship with developers so they can reach out to you if they need support.
• Oversee all aspects of the team including planning, organizing, coordinating and managing resources needed to achieve key internal goals.
• Manage the teams effort on day-to-day delivery for all DG/storage projectsset clear next steps, owners, and timelines; keep everyone aligned and informed.
• Lead collaboration with other members of the DG team, as well as other internal departments including engineering organizations and Energy Services.
• Streamline handoffs across Distribution Engineering, Energy Services, Construction, Metering, Telemetry, and Billing/Crediting to reduce delays and rework.
• Turn insights into actionmonitor, analyze, and report on program performance at various levels.
• Provide customer perspective input on the development of software used to administer and operate the program and where needed support data management and quality control.
• Engage with Strategy/Regulatory personneluse your customer insights and operational expertise to support development of strategic planning and regulatory activities such as filings.
• Ensure transparency and accountability through regular reporting of status updates and expected timelines so customers and internal teams know exactly where things stand.
• Lead design, development, and administration of advisory services to help new and existing developers better understand the interconnection process, Company rates and incentive programs, and grid conditions where projects may be sited.
• Oversee the end-to-end process for FERC 2222 aggregations of distributed energy resources in the NYISO market.
• Support developers in upholding standards and safetyensuring consistency with SIR, Public Service Commission (PSC) orders and Joint Utilities Work Group technical requirements (smart-inverter settings, protection/ Supervisory Control and Data Acquisition (SCADA)) with complete, auditable documentation.
• Represent the Company at industry conferences and meetings with external stakeholders related to the development of DG projects.
• Ensure that safe work practices are followed, and the environment is fully protected in accordance with Company policy and governmental regulations.
• Perform other related tasks and assignments as required.

Qualifications

• Bachelor's Degree Five years of relevant experience including customer relationship management and delivering cross-functional projects in energy/engineering/utility environments.

• Master's Degree MBA, degree in sustainability, engineering, or other related technical or energy focus

• Supported or led end-to-end project delivery across technical and/or customer-facing teams. Required
• Demonstrated experience analyzing information, technical and/or financial, and making recommendations based on that information. Required
• Strong communicatorexcellent written, presentation, interpersonal and verbal skills; clear, confident updates to both technical and non-technical audiences. Required
• Customer-service mindset and strong emotional intelligence. Required
• Demonstrated flexibility to handle multiple assignments and deadlines. Required
• Ability to deal with ambiguity and comfortable working in a dynamic environment. Required
• Highly proficient in building models and tracking spreadsheets in Excel. Required
• Track record of reducing delays on projects and process improvement, with proven ability to spot and fix process gaps. Preferred
• Demonstrated success in management/support of clean energy programs. Preferred
• Familiarity with Con Edison project management software platforms or similar tools; Preferred
• Knowledge of the NY State Standard Interconnection Requirements (SIR) process and distribution protection/controls, metering/telemetry readiness, smart-inverter settings, and SCADA. Preferred
• SQL/Python/Power BI/Tableau for simple dashboards or trend analysis. Preferred

• Driver's License Required

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.