Outpatient Scheduling Facilitator

Location:Orion Building -6630 Orion Drive Fort Myers FL 33912

Department: Outpatient Scheduling (OPS)

Work Type: Full Time

Shift: Shift 1/7:30:00 AM to 4:00:00 PM

Minimum to Midpoint Pay Rate:$21.01 - $24.69 / hour

Summary Outpatient Scheduling Facilitator

Location: Orion Building 6630 Orion Drive, Fort Myers, FL 33912
Schedule: MondayFriday | 7:30 AM 4:00 PM
Work Environment: Small office, cubicle setting

Join a Leading Healthcare Organization

Are you organized, detail-driven, and experienced in healthcare scheduling? Lee Health is hiring an Outpatient Scheduling Facilitator to support our growing outpatient services team.

In this critical role, youll ensure physician orders are accurate, complete, and accessiblehelping patients receive timely, high-quality care.

What Youll Do

• Enter and import physician orders into Epic Cadence

• Review 500+ orders daily for accuracy and completeness

• Manage and coordinate 1,500+ outpatient procedures

• Distribute orders to appropriate departments

• Communicate with offices and providers regarding referrals

• Support schedulers with accurate documentation

• Maintain high performance and quality standards

• Adapt quickly in a fast-paced environment

• Cross-train across multiple service lines

What Were Looking For

Education

• High School Diploma or GED Required

Experience

• 1 year Scheduling Required

• 1 year Customer Service Required

• 6 months Epic experience Required

Skills & Qualifications

• Knowledge of medical terminology preferred

• Excellent verbal and written communication

• Strong customer service mindset

• Data entry and Microsoft Office proficiency

• Professional phone etiquette

• Bilingual preferred

Benefits of Joining Lee Health

We offer a comprehensive and competitive benefits package, including:

Medical, Dental, and Vision Insurance
Retirement Plans with Employer Match
Paid Time Off and Paid Holidays
Tuition Reimbursement & Education Assistance
Wellness Programs
Career Development Opportunities
Employee Assistance Program
Flexible Spending Accounts

Ready to Apply?

If youre ready to build a rewarding career in healthcare operations and make a meaningful impact on patient care, apply today.

Join Lee Health and be part of something bigger.

We are looking for an organized, dependable, practical, and driven Outpatient Scheduling Facilitator to join our team. This role facilitates the scheduling process by entering non-epic physician orders into our Epic Cadence system and importing the order, so that it is accessible by ancillary team members. One must be able to coordinate greater than 1500 procedures with the correct order. In addition, this role requires you have a working knowledge of referrals, so that you can communicate to the offices and physicians about the orders. Reviewing greater than 500 orders per day for completeness, and disseminating the order appropriately to over seven work queues is the start of the scheduling process. You must possess extensive knowledge of the Cadence scheduling software to maneuver efficiently and document in the order, which assists the scheduler in providing quick and accurate service for our patients. Multi-tasking is key, and requires one to be flexible, as the job duties change quickly. The duties of the facilitator are intermingled with the Outpatient Scheduling Specialist, communication and fostering a team environment is an essential component of this role. Located in a small office and working in cubicles, one must feel comfortable working in a confined space. One must maintain all of those proficiencies, and will continue to achieve exceptional quality scores/error rate. In addition, this person must be crossed-trained in all service lines of the department.

Requirements Educational Requirements Degree/Diploma Obtained Program of Study Required/
Preferred and/or
High School Diploma or EquivalentRequired Additional Requirements

Medical terminology knowledge desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Bilingual is preferred.

Experience Requirements Minimum Years Required Area of Experience Required/
Preferred and/or 1 YearSchedulingRequiredand 1 YearCustomer ServiceRequiredand Additional Requirements

6 months of Epic experience required

State of Florida Licensure Requirements Licenses Required/
Preferred and/or Not Required Certifications/Registration Requirements Certificates/Registrations Required/
Preferred and/or

US:FL:Fort Myers