Sr. CRM Business Analyst

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

Position Summary:

As a Senior CRM Business Analyst, you will be responsible for building
relationships with business stakeholders, translating business process requirements into functional specifications, and driving standard business processes across the global Industrial Aftermarket and Services organization. A Senior CRM Business Analyst will understand business priorities and the relative importance of their activities as it relates to customer experience, internal efficiencies, and corporate strategies.

Qualified candidates must be able to work a hybrid schedule of 3 days a week at our Bloomington, MN office/facility.

Role Responsibilities:

• Represents the voice of the business when working with the IT development team and business vertical for the evaluation, requirements documentation, design, development, and implementation of new processes and enhancements, configurations and customizations within the D365 CRM platform and other sales enablement tools.

• Defines and prioritize initiatives, epics, features, user stories, and bug fixes that align with organizational goals.

• Leverages experience with Customer Relationship Management (CRM) processes and systems to incorporate best practices.

• Collaborates with Sales Operations teams to understand business needs, deliver training, and enhance user experience with Dynamics 365 CRM and related tools.

• Supports the design and maintenance of dashboards, reports and other tools to provide actionable insights and support data driven decision-making.

• Helps troubleshoot technical issues and write detailed Azure DevOps (ADO) tickets for resolution and deployment by the IT development team.

Travel: Up to 15% (may include domestic and international travel)

Minimum Qualifications:

• Bachelor's degree in related field

• 5+ years of proven experience in or as an IT Business Analyst or Sales Operations Analyst, with a focus on D365 or similar

• CRM platform support, Power BI, OAC or other visualization tools

• Proficient using Excel to analyze data

Preferred Qualifications:

• Experience using Oracle ERP and Oracle BI

• Experience working with Microsoft Power BI

• Experience using Tableau software

• Strong written and verbal communication skills with ability to adapt between non-technical and technical audience

• Strong analytical and problem-solving skills, organizational skills and ability to collaborate and multi-task efficiently

• Ability to help with other business analytics projects in the future as the role matures

Relocation: This position is not eligible for relocation assistance.

Annual Salary Range: $86,200-$111,000. Actual salaries will vary based on several factors including, but not limited to applicable work experience, training, education, performance.

Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.

Immigration Sponsorship Not Available:

• Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.).

• Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.

• International relocation or remote work arrangements outside of the U.S. will not be considered.

Keywords: Dynamics 365, CRM, Azure, DevOps, IT development, Power BI, Power Automate, Visualization tools.

#LI-Hybrid

Equal Opportunity Employer, including Disability and Veterans

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

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Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.