Operations Processing Specialist

Customer Service Opportunity in Financial Services

Operations Processing Specialist

Location(s):

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

La Vista:12325 Port Grace Blvd, La Vista, NE 68128

Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type:Full-time

Salary: $52,000- $54,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page:Osaic Benefits.

Summary:

As a member of the Transaction Verification Team, you will conduct reviews of transactions and initiate contact with end clients for authorization. You will frequently work with multiple parties during the course of handling transactions including operations processors for completeness and financial professionals to assist in making contact with the end client.

The primary responsibility of a verification specialist is to contact clients to verify disbursement requests have been authorized by them and ask additional questions when necessary. You would handle incoming and outgoing calls for client verification or inquiries from Financial Professionals related to verification requirements. To ensure that all verifications are promptly followed up on, you will also record and maintain a record of every contact they handle. Interact with all parties involved in obtaining verification information effectively and competently.

Education Requirements:

Bachelor's degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

Responsibilities:

• Analyze account activity and responses from clients to spot anomalies or patterns that might point to fraud

• Facilitate communication with clients via phone or text message when applicable

• Facilitate communication with financial professionals when assistance is needed with contacting the client

• Confidently validate the identity of the clients

• Able to identify keywords or phrases that may indicate fraudulent activity and know when to escalate to AML, CIU, or Elder Issues

• Manage incoming calls, outgoing calls, and the voicemail system while splitting duty for both.

• Handle the verification process each day using dependable and repeatable procedures.

• Use of various software / financial platforms

• Actively support the departmental goals by staying attentive to the phone system queues

• Perform required duties within internal applications as appropriate, with high attention to detail and quality.

• Create a strong working relationship with customers and internal teams

• Demonstrates the ability to reach decisions promptly and implement appropriate action, deferring to the manager only when appropriate

• All other duties as assigned

Basic Requirements:

• 2+ years of customer service or contact center experience

• Proficiency at Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint

• Excellent communication & organizational skills

• Ability to thrive in a fast paced, entrepreneurial environment

• STRONG customer focus orientation

• High attention to detail, analytical mindset, and problem-solving skills

• Be able to work independently and maintain high levels of quality

• Ability to work and remain focused under pressure

• Ability to participate and contribute in a team environment

• Ability to work additional hours as needed

Preferred Requirements:

• 2+ years' experience in financial services operations or broker-dealer setting

• Bachelor's Degree in Business, Finance or related field is preferred

• CRM experience / Salesforce experience

• Completion of FINRA SIE exam