REVENUE COLLECTION OFFICER ASSOCIATE** - 01282026-74799

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, ADMINISTRATIVE DIVISION, KNOX COUNTY

This position is designed as 80 to 85 percent Remote.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree.

OR

One year of full-time experience as an employee of the Collection Services Division of the Tennessee Department of Revenue performing tax related work.

Substitution of Experience for Education: Professional experience in financial analysis or investigation, negotiation of delinquent payments, or full-time experience in the Tennessee Department of Revenue may substitute for the bachelor's degree on a year-for-year basis, to a maximum of four years.

Substitution of Education for Experience: None.

Necessary Special Qualifications: An employee in this class may be required to possess and maintain a valid motor vehicle operator's license, personal vehicle insurance, and reliable transportation.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Under immediate supervision, is responsible for tax collections and tax enforcement work of routine difficulty. This is the entry level class in the Revenue Collection Officer sub-series. An employee in this class learns to collect delinquent taxes from businesses and individual taxpayers (or their representative) and performs related work as required. Work involves learning to interpret and enforce tax laws, rules, and regulations through a prescribed set of collection and enforcement procedures. This class differs from Revenue Collection Officer Intermediate* in that incumbents of the latter are responsible for performing collections and enforcement duties at the working level under general supervision.

*An applicant appointed to this career path class will receive a salary increase and be reclassified to the Revenue Collection Officer Intermediate* class after successful completion of a mandatory two-year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.

Responsibilities

1. Learns to determine what steps need to be taken to collect delinquent revenue through reviewing and negotiating payment options to delinquent taxpayers and/ or business representatives within specified time frames, including processing payments.
2. Learns to research, locate, and evaluate and/ or re-evaluate taxpayer assets in support of tax collection actions and voluntary compliance.
3. Learns to interact with and maintains confidentiality when communicating with financial institutions, attorneys, law enforcement officials, and representatives in other divisions in the process of researching, locating, and assisting taxpayers in collecting delinquent taxes.
4. Learns to interpret and explain tax types as well as tax laws, rules, and regulations in order to answer general tax related questions and perform job functions.
5. Learn to manage case assignments, maintains case notes, and prioritizes assignments.
6. Learns procedures and best practices to resolve delinquent accounts by utilizing collection tools, which may include liens, garnishments, assessments and recommending field work.
7. May be required to be comfortable around persons using firearms and/ or use assigned firearm to defend against attempted physical or deadly assaults.

Competencies (KSA's)

1. Communicates Effectively
2. Decision Quality
3. Ensures Accountability
4. Manages Conflict
5. Situational Adaptability

Knowledges:
1. Clerical
2. Customer and Personal Service
3. English Language
4. Law and Government
5. Public Safety and Security

Skills:
1. Active Learning and Listening
2. Complex Problem Solving
3. Negotiation
4. Service Orientation
5. Time Management

Abilities:
1. Deductive Reasoning
2. Problem Sensitivity
3. Selective Attention
4. Speech Clarity
5. Written Comprehension

Tools & Equipment

1. Computer
2. Phone/Headset
3. Other standard office equipment
4. May be assigned firearm