Office Coordinator II - Occupational Health

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Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

As our organization continues to grow both geographically and in workforce size, Occupational Health plays a critical role in supporting employee readiness, safety, and compliance. The Front Desk Coordinator serves as a key first point of contact, delivering high-quality customer service to employees while ensuring timely clearance for new hires and ongoing compliance requirements.

This role provides on-site front desk coverage at both Occupational Health clinic locations, welcoming employees, managing phone lines, and responding to a high volume of inquiries with professionalism and efficiency. Beyond front desk responsibilities, the Coordinator supports core Occupational Health operations, including new hire clearance processing, data entry, immunization compliance tracking, and coordination of programs such as the annual Flu campaign. This position is ideal for an organized, service-oriented professional who thrives in a fast-paced healthcare environment and enjoys contributing to the smooth operation of essential employee health services.

What you will do

• Perform advanced administrative tasks including triage calls, coordination and scheduling.
• Assist with complex patient services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders.
• Respond to complex inquiries and assist stakeholders according to procedures.
• Manage records including charts, files, and correspondence according to procedures.
• Assist with the maintenance of systems, procedures, and methods for record keeping and reporting.
• Schedule and provide administrative support for meetings, interviews, committees, conferences and calendars.
• Prepare presentations, letters, reports, memoranda, and related materials.
• Oversee office supplies for the department.
• Assist with new hire process and employee support including timekeeping.
• Other duties and administrative support projects as required.

Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• At least three (3) years of administrative experience in office and clinical setting Required

Skills and Abilities

• Intermediate knowledge of administrative and office management processes, procedures, principles and best practices
• Basic knowledge of medical terminology and protocols
• Basic knowledge HIPAA regulations
• Intermediate proficiency with electronic medical record software (EPIC)
• Intermediate proficiency with word processing software (Microsoft Word)
• Intermediate proficiency with spreadsheet software (Microsoft Excel)
• Basic proficiency with presentation software (Microsoft PowerPoint)
• Excellent verbal and written communications skills
• Excellent customer service skills
• Excellent interpersonal skills
• Excellent organizational skills
• Strong time management skills
• Solid conflict resolution skills
• Ability to maintain confidentiality and professionalism
• Ability to work independently with minimal supervision
• Ability to collaborate with stakeholders at all levels

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.