Enrollment Experience Specialist Associate

As an Enrollment Experience Specialist Associate, you play a pivotal role in ensuring seamless access to healthcare for our members by administering enrollment and eligibility accurately and timely. Your contributions directly impact member satisfaction and the overall operational efficiency of our organization. The Associate role is an exciting opportunity to learn and apply the foundations of Membership Operations processing, rules and regulations and systems. This role offers an exciting and rewarding career path for individuals dedicated to making a meaningful impact in people's lives through healthcare access.

• Collaborate with team members, vendors, and cross-functional departments to timely and accurately resolve inquiries.

• Accurately document actions taken across multiple systems.

• Navigate complex data, extract critical insights from various systems, and apply current business and regulatory guidelines.

• Participate in meetings with internal and external group contacts and account representatives, fostering valuable relationships and staying current on account status.

• Provide guidance and support to the team, vendors, and customers.

• Manage a wide array of activities and responsibilities.

• Detect discrepancies and identify Membership workflow improvement opportunities, continually refining procedures for enhanced efficiency and accuracy.

• Recognize and communicate opportunities for improving workflows and escalate any issues to ensure increased efficiency and accuracy.

• Readily take on any other duties assigned with enthusiasm and dedication.

• 1+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered.

• Self-driven with the ability to learn new work and skills and take personal accountability for their performance and actions.

• Approaches interactions with empathy, compassion, and patience.

• Good communication, decision making and listening skills.

• Possesses a flexible approach to their work.

• Seeks opportunities to build business relationships that support collaboration and creative solutions.

• Foster customer trust and satisfaction through consistent support.

• Ability to remain calm in challenging situations.

• High comfort level navigating multiple systems, screens, websites, and workflows.

• Ability to develop problem-solving skills through logical analysis and critical thinking.

• Experience with Microsoft Office Suite (Outlook, Word, OneNote, Excel, Teams, etc.)

• Ability to work independently and work effectively with other team members to achieve goals.

• Adhere to production metric and performance expectations.

• Ability to follow workflows and processes.

• Commitment to continuous learning.

• Demonstrates behavior and decisions aligned with corporate culture and values.

• High school diploma (or equivalency) and legal authorization to work in the U.S.

• Prior insurance or health care experience.

• Prior experience interacting with customers.

Compensation and Benefits:

Pay Range: $21.50 - $22.35 - $26.82 Hourly

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.