Analyst, Work Support

National Grid is hiring a Work Support Analyst for our Massachusetts Work Support Department based in Waltham, MA. This role requires 50% travel to locations within our MA service area.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating, and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

The Work Support Department plays a critical role in enabling safe, efficient, and reliable gas operations across the state. We provide analytical, administrative, and coordination support that helps field crews, supervisors, and leadership make informed, data-driven decisions and operate more effectively.

• Analyze and report on Work Support operational metrics (e.g., productivity, completion rates, UTCs, scheduling performance, clerical efficiency) to support business and operational decision-making
• Develop and maintain dashboards, reports, charts, and trend analyses that provide clear, actionable insights to supervisors and leadership
• Partner with field operations, clerical, and leadership teams to identify performance gaps, risks, and opportunities for improvement
• Support supervisors with project tracking, reporting, and preparation of leadership-level report-outs
• Track department budgets, invoices, and related financial controls to ensure accuracy and compliance
• Proactively identify process improvement opportunities and provide value-adding, data-driven recommendations
  
  

• High school diploma or equivalent and 5+ years of analytical work experience required
• Associate's Degree with 2+ years of analytical work experience preferred
• Proficiency in Microsoft Office, Power BI, with advanced Excel skills (pivot tables, formulas, data analysis, reporting) required
• Demonstrated experience using data and metrics to support operational or business decisions
• Familiarity with Work Management systems (e.g., Maximo, Salesforce, or similar) preferred
• Strong planning, organizational, and time-management skills with the ability to manage multiple priorities
• Excellent verbal and written communication skills, including the ability to explain data clearly to non-technical audiences
• Ability to work independently while also collaborating effectively across teams
• Valid driver's license required
  
  

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