Behavioral Health Unit Clerk - Psychiatry

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

1.0 FTE / 40 hours per week

The Behavioral Health Unit Clerk - Psychiatry (Psychiatry Unit Clerk) will be the initial point person for the Psychiatric providers, Behavioral Health nurses, and SPARC. They will provide administrative functions for the Psychiatric providers and Behavioral Health nurses and will provide program coordination and support for SPARC. In addition, the Psychiatry Unit Clerk will have some cross coverage responsibilities for the Foundations IOP Unit Clerk. The Psychiatry Unit Clerk will work under the supervision of the Behavioral Health Nursing Manager with additional accountability to the Medical Director of Behavioral Health.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.

JOB SPECIFIC MINIMUM QUALIFICATIONS

1. High school graduate or equivalent required.
2. Minimum one (1) year work experience in a setting that requires customer service skills required. Work experience in a Medical Reception setting preferred. Relevant training may be substituted for work experience. Previous experience using the telephone in a service capacity preferred. Experience with medical terminology preferred.
3. Excellent organizational skills required.
4. Excellent verbal and written communication skills required.
5. Excellent customer service skills required. Ability to be culturally sensitive and work with a diverse patient population.
6. Ability to work harmoniously and cooperatively with all personnel and the public required.
7. Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees, and the public.
8. Ability to maintain patient confidentiality required. Knowledge of or ability to learn HIPAA requirements.
9. Knowledge of and ability to use various computer programs including Microsoft 365 Suite (Excel, Word, Outlook, SharePoint, Teams) and Epic.
10. Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling. Knowledge of Epic Systems is desirable, but not required.
11. Ability to handle and prioritize multiple tasks appropriately in rapid succession.
12. Ability to be flexible in daily assignments.
13. Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly.
14. Ability to efficiently use a desktop computer (with a keyboard and mouse) for much of the shift required.\

Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.

Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.

Our Values

• We are a not-for-profit Cooperative
• We are member-centered
• We are equitable and inclusive
• We are quality-driven
• We are innovative
• We are community involved

We believe:

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.

Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.