Fraud Strategy Investigator

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

Direct responsibility of facilitating and conducting Fraud investigations; executing Investigative strategies; providing recommendations based on investigative findings; working closely with Asset Protection teams at all levels to identify and investigate fraud; collaborating with internal and external partners; use investigative trends and reporting analysis to generate best practices for business partners.

What You Will Do

• Serve as lead contact for all fraud investigations, and business partner of Investigations associated policy and procedures, for all Fraud/Abuse Investigations.
• Provide "on-call" support for business partners, regarding Investigative direction and communication.
• Develop strategy and recommendations as result of investigative findings.
• Create reporting and analysis to illustrate fraud trends.
• Collaborate with business partners to create and regularly review exception-based reports.
• Effectively present data for prosecution and/or to business partners.
• Work with AP partners to expand and develop leads/existing cases.
• Ability to develop investigations through exception reporting and trend analysis.
• Upload and maintain case records through case management system.
• Regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Who You Are

• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Respond to common inquiries and complaints from customers, regulatory agencies, and members of the business community.
• Ability to effectively present information to top management, public groups.
• Moderate level of analytical skills.
• Outstanding ability to communicate across all levels of management.
• Excellent time management skills.
• Computer navigation and keyboarding skills.
• Proficiency in MS Office, particularly Excel.
• Ability to provide outstanding customer service to external and internal customers on a consistent basis.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Essential Physical Requirements You Will Perform

• This position requires talking, sitting and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, and crouching.
• Reaching, including above eye level.
• Involves close vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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