Quality Assurance Manager for Faculty Qualifications

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

The employee will demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, students, and members of the community.

Faculty Qualifications & Quality Assurance Leadership
Leads end-to-end management of the faculty qualifications lifecycle, from initial documentation through final approval, ensuring accuracy, timeliness, and compliance with institutional and accreditation standards. Develops and implements process improvements that enhance consistency, transparency, and efficiency across campuses and academic divisions.

Ensures the integrity of faculty qualification data collection, entry, and documentation. Reviews and verifies faculty qualification materials, including justification documentation for alternative credentialing requests, ensuring adherence to approved standards.

Compliance & Accreditation Oversight
Ensures institutional compliance with SACSCOC, THECB, and internal policy requirements through ongoing policy review, data monitoring, validation, and reporting. Conducts regular audits and validation checks of faculty qualifications data repositories (including SPOL and Workday) to proactively identify and resolve discrepancies.

Systems, Reporting & Training
Maintains and enhances the Faculty Qualifications module in SPOL and related systems, ensuring data accuracy, accessibility, and appropriate controls. Monitors qualification timeliness, accuracy, and completion, providing regular reports and recommendations to partners.

Creates and delivers training for campus leaders and HR partners using standardized tools, templates, and job aids to promote consistent credentialing practices. Recommends and implements system enhancements that improve automation, tracking, and reporting capabilities.

Partnership & Continuous Improvement
Builds and sustains strong partnerships with Human Resources, Directors of Alignment, Deans, Curriculum, and Campus Leadership to ensure shared accountability and clear communication. Promotes a culture of accountability and continuous improvement by clarifying expectations, timelines, and shared ownership of credentialing outcomes.

Collaborates on strategic initiatives that connect faculty credentialing with broader institutional priorities related to student learning, workforce alignment, and operational excellence.

Additional Planning & Assessment Responsibilities
Participates in institutional planning and assessment cycles, supporting program review, planning documentation, and reporting. Assists with data collection, analysis, and documentation for Planning & Assessment initiatives and contributes to the development of streamlined, consistent processes.

Required Qualifications

Bachelor's degree or equivalent experience and education
Three to four years of experience in higher education, human resources, teaching and learning, accreditation, institutional effectiveness, or a related field.

Relevant experience beyond the minimum may be considered in lieu of a degree in accordance with TSTC equivalency standards.

Experience evaluating faculty qualifications or working with statewide standards, policies, and compliance or accreditation requirements. Strong organizational, communication, and analytical skills, with the ability to manage detailed workflows, interpret standards, and collaborate effectively across departments.

Preferred Qualifications

Master's degree.
Experience supporting accreditation and institutional policy compliance.
Experience with digital document management systems.
Project management or process improvement experience.

Demonstrated ability to manage complex, detail-driven qualification and compliance workflows with accuracy and consistency. Ability to interpret accreditation standards, institutional policy, and qualification criteria and apply them with sound judgment. Strong analytical and organizational skills, including the ability to audit data, identify discrepancies, and implement corrective actions.

Effective communication and collaboration skills, with the ability to work across academic, operational, and administrative teams. Ability to develop and deliver training, guidance, and documentation that supports consistent understanding and execution of faculty credentialing requirements. Proficiency in using systems and tools to track documentation, monitor status, and support reporting and decision-making.

At TSTC, formal education is valued, but it is not the sole measure of readiness. Degree expectations reflect common preparation for the role; however, relevant professional experience, industry expertise, and demonstrated capability are essential factors in placement, consistent with established equivalency standards.

Accountability & Execution
Demonstrates ownership of the statewide faculty qualifications process, ensuring work is accurate, timely, and compliant with institutional and accreditation expectations. Follows through on commitments, flags risks early, and drives closure on credentialing issues that impact course readiness.

Collaboration & Influence
Builds strong partnerships across Human Resources, campus academic leadership, and system stakeholders. Establishes trust through consistency and expertise, aligns partners on shared expectations, and influences outcomes through clear communication and data-backed recommendations.

Process Improvement & Innovation
Continuously evaluates and strengthens workflows, tools, and systems to improve consistency, reduce rework, and increase speed to qualification. Identifies root causes of breakdowns and implements practical improvements that support campus execution and statewide quality.

Analytical Thinking & Compliance Expertise
Interprets accreditation standards, policies, and qualification requirements with accuracy and sound judgment. Uses data reviews, audits, and validation checks to maintain integrity of records and ensure institutional defensibility.

Communication & Training
Translates complex credentialing standards into clear guidance, tools, and training for varied audiences. Provides timely updates, creates job aids and templates, and ensures partners understand requirements, timelines, and documentation expectations.

Leadership & Development
Provides direction through expertise, structure, and accountability-enabling campus partners to execute credentialing expectations consistently. Reinforces quality standards, supports capability building through coaching and training, and promotes continuous improvement across the credentialing network.

This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by leadership as needed.

This position is classified under the Fair Labor Standards Act (FLSA) as exempt and operates in a professional and instructional environment that may include campus offices, classrooms, or lab settings.

This position may be considered for telework options based on eligibility under TSTC's Telework Policy, aligned with State of Texas requirements. Telework eligibility is determined by role responsibilities and business needs.

TSTC will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.

TSTC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, genetic information, or veteran status.

The role may require movement across campus, participation in meetings, and engagement with faculty, staff, and students to support institutional goals. Work is primarily performed in an office or academic environment using standard technology and communication tools. These activities can be performed with or without reasonable accommodation to support the essential functions of the position.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.