Senior Director Integration

Requisition ID:916119
Store #:L00002 LC Field Support - Field US
Position:Full-Time
Total Rewards:Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

Key member to the success of our organization's process of integrating newly acquired optometrists and their professional practices into our culture. Lead efforts and provide hands on support and guidance to deliver a first-class patient experience with the highest level of clinical care.

MAJOR DUTIES AND RESPONSIBILITIES

• Lead OD and employee contract/employment negotiations in partnership with the support partners through the MSO and Finance teams
• Serve as a trusted advisor to newly acquired ODs and their practices during the introduction and transition
• Create a culture that drives revenue and maximizes integration office contributions focused on best practices for the patient journey
• Ensure the best in class clinical care is provided in offices, and address concerns and provide feedback acting as a liaison between new practices and the brand partners
• Develop strategies for integrating newly acquired practices with partners and SOPs
• Ensure operational support is available to the integration in order to achieve key performance indicator results and maintain/grow the practice during the transition to the field management
• Maximize knowledge and efficiency through training and development of non-ODs located in the practices
• Evaluate scheduling techniques and resources for various insurance payers and EHR (Employee Health Records) Implementation
• Help merge optical and medical models into standard operating procedures to enhance profit and patient experience delivery; address concerns, opportunities and system issues
• Demonstrate, foster and enhance the organization's culture and vision
• Lead the development and execution of initiatives for best in class patient standard of care and the patient journey
• Work closely with SVP and team partners to define strategy and goals for all initiatives related to clinical services and management
• Partner with field operations leadership to achieve operational excellence at every location
• Ensure white-glove experience for practices being transitioned
• Concierge the hand off of the practices to the field leaders when fully ready to integrate
• Coach, lead and develop direct reports

BASIC QUALIFICATIONS

• 10+ years' experience with 5+ years in people leadership
• Proven ability to develop and lead high-performing teams
• Strong cross-functional relationship builder with customer and patient focus
• Working knowledge of optometry-related business systems and tools
• Strategic leader with a strong execution mindset
• Thrives in fast-paced, entrepreneurial environments
• Excellent written, verbal, and listening communication skills
• Collaborative, proactive self-starter who drives solutions
• Strong organizational, analytical, and problem-solving skills
• Ability to manage multiple priorities and meet deadlines
• Highly disciplined with strong attention to detail
• Proficient in Microsoft Office (Word, PowerPoint, Excel)
• Ability to travel up to 60% to support integration and business operations

PREFERRED QUALIFICATIONS

• Optical experience in a retail environment
• Private Equity healthcare experience - ideally optometry/ophthalmology

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.