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Clinical Service Liaison - Home Infusion

HonorHealth
United States, Arizona, Scottsdale
3634 North Drinkwater Boulevard (Show on map)
Jan 29, 2026
Overview Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let's go beyond expectations and transform healthcare together. HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary The Clinical Services Liaison - RN is responsible for: Positive and effective representation of HonorHealth Home Infusion and introducing the full scope of services offered to hospital case managers, physicians, nursing agencies and other referral sources. Ensuring ongoing updates and education for referral sources. Responsible for the successful clinical coordination of care from the referral source into the home setting on behalf of HonorHealth Home Infusion. Provides and utilizes clinical expertise and skills to assist referral sources &/or patients with: Identification of appropriate candidates for home infusion &/or home health care Identification of the patients' and/or caregivers' ability to provide care Patient education and training regarding therapy and supplies, as well as, clarifying expectations of care in the home. Medication connection at the hospital / facility to expedite the discharge into the home setting, as appropriate. Coordinates all aspects of home infusion initiation and ongoing monitoring as required Essential Functions Coordinates and communicates all discharge planning activities for new patient referrals with HonorHealth Home Infusion personnel and referral sources, including, but not limited to: Intake Clinical Operations: Pharmacy &/or Nursing Warehouse Operations, if required Reimbursement, if required Develops, maintains, and grows core therapy and service line admissions to HonorHealth Home Infusion through positive referral source relationships and provides responsive customer service with assigned target accounts. Collaborates with referral sources (i.e. hospital case managers, home health agencies, physician offices) and HonorHealth Home Infusion staff to facilitate the coordination of care for new patient referrals to HonorHealth Home Infusion. Evaluates current and future clinical and service needs for existing and new accounts. Recognizes opportunities for expanding business opportunities with current referral sources / business associates and involves either the Director of Sales & Marketing or the General Manager. (Based on reporting structure) Demonstrates thorough knowledge of core therapy referrals and qualifying criteria by payor source, such as: TPN, Enteral Nutrition and Inotropic Agents for Medicare. Appropriately documents the coordination of care activity which is legible, accurate and complete and which complies with policies and procedures; including, but not limited to: Home infusion &/or nursing services utilized All communication with patients, referral sources, physicians, and Center personnel All patient &/or caregiver education & training. Maintains up-to-date referral source records, as well as, any other requested records in accordance with HonorHealth Home Infusion's instructions &/or business goals. Assist with activities to achieve favorable net revenue and gross profit goals for HonorHealth Home Infusion Coordination and cross-training of departmental work duties to achieve maximum productivity and efficiency. As appropriate &/or required, coordinates &/or conducts in-services and continuing education programs for referral sources and their support staff. May cross-cover and support aspects of home health intake. Attend and participate in appropriate office meetings, sales meetings, training programs and regional and national trade shows and conventions as directed by Director of Sales & Marketing or the General Manager, (Based on reporting structure) Other duties as assigned Education Bachelor's Degree from an accredited college or school of nursing - Preferred Associate's Degree of Nursing from accredited college or school of nursing - Required Experience 2 years in case management or home health - Required Licenses and Certifications Registered Nurse (RN) State And/Or Compact State Licensure - Required