Customer Operations & Logistics Compliance Coordinator

We're Hiring: Customer Operations & Logistics Compliance Coordinator

Location: Torrance, CA
Company: Pelican Products

Who We Are

At Pelican, we engineer products that stand up to the world's toughest conditions-because the people who rely on us do too. For nearly 50 years, we've been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.

With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it's transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission.

At Pelican, your work has a real-world impact. You'll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn't an option. If you're ready to build something that makes a difference, be part of a team that protects what matters most.

What You'll Do:

This position serves as a key contact for enforcing customer compliance requirements and managing exceptions for supply chain at all Distribution Centers and plant shipping floors. This position also validates daily complaints through internal tracking systems for customers and internal departments. This role will work to fulfill logistics services to Pelican customers and plays a key role in managing those relationships.

• Partner with the Director of Supply Chain to manage logistics center inventory, fulfill supply chain services, and support strong customer relationships.
• Serve as the primary contact for distribution centers and transportation providers, resolving real-time customer shipping issues and communicating delays.
• Investigate shipment complaints, conduct root-cause analysis, and coordinate with internal teams and logistics partners to resolve issues efficiently.
• Resolve Advance Ship Notice (ASN) failures and shipment visibility issues by working with IT, carriers, and logistics providers.
• Monitor in-transit product timing from manufacturing plants to distribution centers and produce daily and compliance reporting.
• Maintain customer logistics requirements, EDI conditions, and carrier routing data across ERP, WMS, and TMS systems.

• Support Order-to-Cash platform updates, test carrier system changes, investigate chargebacks and claims, and implement logistics compliance processes.

What We're Looking For:

• Intermediate knowledge of data mining and analysis.
• Intermediate knowledge of logistics processes, inbound and outbound.
• Intermediate knowledge in MS Office Suite.
• Excellent written and oral communication skills.

Preferred:

• Bachelor's Degree in Operations Management or related field.
• 1-2 years' experience in supply chain performance management.
• 1-2 years' experience with ERP SAP preferred. Warehouse Management Systems/Transportation Management Systems capabilities, preferred.

What's In It For You:

Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.

• Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities

• 401k plan - with immediate match

• Great Benefits - several options including Pet insurance for our animal lovers.
• Health Savings Account Contribution

• Wellness Discount Program

• Global Mental Wellness Program
• Quarterly Employee Celebration Days
• Peer to Peer Recognition Program
• Service Recognition Program
• Exceptional Employee Satisfaction Scores
• Ample free parking with EV Charging Station

• Amazing employee discount program on Pelican Products, Pelican branded apparel and gear

• Employee referral program - get paid to work with your trusted network.

• Prime location - minutes away from the beach!

• Established reputable brand offering premium products - you'll be proud to represent Pelican!

• And more...

What you may be doing:

• While performing the duties of this job, the employee will be frequently required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).
• While performing the duties of this job, the employee will be frequently required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).
• Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.

Compensation & Benefits:
Our compensation reflects the cost of labor across severalU.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this positionis listed below. Paywithin this range varies by work locationand may also depend on your qualifications, job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.

Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.