Associate Director of Care and Support

We invite applications for an exciting opportunity in the University of Virginia's Division of Student Affairs. The Division of Student Affairs is guided by a three-pronged mission: to help students build community, pursue wellness, and grow as citizen-leaders. The Division consists of over 200 employees within five units - the Office of the Vice President and Chief Student Affairs Officer, the Office of the University Dean of Students, Student Health and Wellness, the University Career Center, and Housing and Residence Life - all working together, for and alongside students, to create the distinctive student experience for which UVA is known. Care and Support Services (CASS) in Student Health and Wellness provides free inclusive support for all students with unmet needs to increase students' ability to identify, reduce, and navigate barriers to their growth and well-being; CASS does this by providing direct student services and programming, and by creating and expanding support infrastructures. CASS is recruiting an Associate Director who will report to a Senior Assistant Dean of Student Affairs. The Associate Director will support the CASS team's generalist response, case management, and student support functions for students in a variety of behavioral and personal well-being contexts and engaging in general, nonacademic advising and non-clinical case management.

The Associate Director will primarily havestudent support and case management responsibilitiesincluding assessing and responding to student concerns by helping them access appropriate resources, solve problems, and respond appropriately to challenges and/or crises; Associate Directors primarily support students managing complex, urgent, and/or mid- to high-level concerns.Response will include responding to student calls, walk-ins, and referrals; responding to questions from or consulting with parents, faculty, or staff; and meeting with students who have interpersonal, behavioral, health and wellness, or other concerns.They will also collaborate with and make referrals to University offices/organizations to provide ongoing broad-based student support while implementing effective case management practices and appropriate administrative processes.Associate Directors will also provide consultation and case response support for other CASS staff members regarding effective and appropriate incident response.

The Associate Director will also haveincident response and crisis managementresponsibilities. The Associate Director will be expected to respond appropriately to student incidents and crises; coordinate and utilize emergency protocols; and provide crisis management support and case management.The Associate Director will provide incident response during business hours and will also serve in the after-hours CASS on-call rotation.

As time permits, Associate Directors may also havestrategic community partnership and engagementresponsibilities, which may include leadership over or assistance with program design, implementation, and/or support services related to an assigned program or focused community need. Associate Directors are most likely to work with a specific student community, by liaising with stakeholders to develop partnerships, practices, policies, and resources that support the unique needs of that community. Examples of student communities could include: students in a specific school of enrollment, international students and scholars, transfer students, or students at a particular academic level.CASS Associate Directors do not have supervision or budget oversight responsibilities.

Qualifications

Candidates must have the following required knowledge areas, skills and abilities:

• Excellent judgement, ability to "think on their feet" and be nimble and flexible in high-stress situations/environments;

• Exceptional interpersonal skills and ability to work collaboratively and interact effectively with students, faculty, staff, team members, and community/government agencies;

• Demonstrated resourcefulness and initiative, ability to proactively and independently problem-solve and marshal resources across the institution;

• Strong attention to detail and organizational skills;

• Demonstrated experience excelling in a fast-paced work environment with multiple competing priorities;

• Master's degree or equivalent in Counseling, Higher Education, Student Affairs Administration, or a degree in a relevant field such as Law; and

• A minimum of five years of progressive relevant experience (work experience as a graduate student may count toward this requirement).

A competitive applicant for the Associate Director position will have many of the following preferred knowledge areas, skills and abilities:

• A demonstrated mastery of managing student behavioral issues, providing outstanding student advising and support;

• Knowledge of specific trends and issues affecting student affairs practice, including legal issues;

• Understanding of psychological support and cognitive development models related to support and development of college students;

• Extensive experience working with diverse student populations;

• Prior experience within student affairs, counseling, or case management in a higher education setting;

• Experience with assessment and data-driven decision-making;

• Strong oral and written communication skills, with ability to present information/facilitate dialogue to a wide variety of stakeholders; and

• Prior experience utilizing case management and documentation strategies and software according to departmental guidelines and standards.

About the Position

The anticipated hiring range for this position is $75,000 to $85,000 and is commensurate with experience and qualifications. This is primarily a sedentary job involving extensive use of desktop computers. The job will occasionally require traveling some distance to attend meetings and programs. This position cannot sponsor cases for immigration now or in the future.

This position is in person on the UVA Grounds in Charlottesville, VA. This is a exempt-level, benefited position; learn more about UVA Benefits.

Application Timeline

The position is open until filled, but to assure full consideration, candidates are encouraged to have complete applications submitted by February 20, 2026.

How to Apply

Applicants not employed at UVA please apply through the UVA job board; current employees please search and apply for jobs on the UVA Internal Careers website and complete an application. Complete an application with the following documents:

• Resume

• Cover Letter

Applications without all required documents will not receive full consideration.

Reference Check Process

References will be completed via UVA's standardized process SkillSurvey. A total of five references will be requested via SkillSurvey during the final phase of the interview process. A minimum of three is required. The selected applicant will pass a criminal background check and a drug screen.

About UVA and the Community

To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.

Contact

For questions about the application process, please contact Michele Jarman, Academic Recruiter.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.