Renewals Manager (Hybrid)

Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We're a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.

Our software is utilized nationwide by more than 1,700 towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we're adding more every day. We've been named to the "GovTech 100" for eight years running. ClearGov also earned a place on the Inc. 5000 list of America's Fastest Growing Companies for five consecutive years: 2021, 2022, 2023, 2024, and 2025.

The ClearGov team is a talented group of folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.

Core Values

• Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built.
• Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being.
• Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities.
• Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team.
• Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day.
• Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships.
• Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul.

The Renewals Manager plays a critical role in ClearGov's revenue retention and growth strategy. You will own the end-to-end renewal process for a portfolio of public sector customers, ensuring high gross and net revenue retention through proactive engagement, contract execution, and close collaboration with Customer Success, Sales, and Finance.

This role requires a strong understanding of public sector procurement cycles, multi-year agreements, and budget-driven buying behavior, as well as the ability to balance customer advocacy with commercial outcomes.

Renewals Ownership

• Manage the full renewal lifecycle for a defined book of business, including forecasting, pricing, negotiations, and timely contract execution.
• Drive on-time renewals while minimizing churn and contraction risk.

• Build trusted relationships with customer decision-makers, including finance directors, administrators, and procurement stakeholders.
• Navigate public sector approval processes, budget calendars, and governing body requirements.

• Partner with Customer Success and Account Executives to identify expansion, upsell, and multi-year renewal opportunities.
• Support net revenue retention goals through thoughtful renewal structuring and value-based conversations.

• Maintain accurate renewal forecasts and pipeline visibility in CRM.
• Track and report on renewal KPIs, including gross retention, net retention, churn reasons, and renewal cycle time.

• Proactively identify renewal risk and partner cross-functionally to address adoption, value realization, or pricing concerns.
• Ensure early engagement well ahead of renewal dates, particularly for customers with complex approval processes.

• Collaborate closely with Customer Success, Sales, Finance, and Legal to align renewal strategy with Gravity's growth objectives.
• Continuously improve renewal processes, templates, and playbooks to support scale.

• 5+ years of experience in renewals, account management, customer success, or sales within a SaaS organization.
• Experience working with public sector customers (municipalities, school districts, or government agencies) strongly preferred.
• Proven track record of meeting or exceeding renewal and retention targets in a recurring revenue environment.
• Strong negotiation skills with the ability to balance customer needs and business outcomes.
• Highly analytical, with comfort working in CRM systems (Salesforce preferred) and forecasting tools.
• Excellent communication skills and the ability to influence cross-functional stakeholders.
• Detail-oriented, organized, and capable of managing a high-volume renewal book with varying timelines.
• Comfortable operating in a scaling SaaS environment with evolving processes.
• This position is Hybrid and can be based out of the following US and CANADA locations: Tampa, Fl, Boston, MA, Kansas City, KS or MO, and Toronto, Canada.

• You have 5+ years of experience in a customer-facing role within a SaaS company, with direct ownership of renewals or revenue retention.
• You are comfortable engaging with senior stakeholders and navigating complex, budget-driven buying processes.
• You are proactive, detail-oriented, and highly accountable for outcomes.
• You thrive in cross-functional environments and value strong partnerships across teams.
• You enjoy building scalable processes while still delivering a high-touch customer experience.

• Flexible, remote work
• Chance to make a meaningful impact on government and school district transparency and accountability
• Opportunity to work in a fast-paced, fun, and collaborative environment
• Competitive salary and benefits package
• Professional growth opportunities

• Competitive Salary
• Quality Medical, Dental, and Vision Insurance Plans
• Life Insurance
• RRSP Plan
• Personal Time Off Policy
• Company-Paid Holidays Observed
• Annual Holiday "Dimming of the Lights" (aka: reduced work hours)
• Parental Leave
• Employee Referral Bonus

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ClearGov is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind and make employment decisions without regard to race, color, ancestry, ethnicity, nationality or national origin, citizenship, sex, sexual orientation, gender identity or expression, religion or creed, age, disability, genetic information, pregnancy, childbirth or related medical conditions, marital or family status, veteran or military status, Indigenous status, record of offenses (where legally protected), or any other characteristic protected by applicable federal, state, provincial, or local laws in the United States and Canada.

ClearGov is also committed to providing reasonable accommodations for applicants and employees with disabilities, in accordance with applicable U.S. and Canadian laws. If you require an accommodation during any part of the hiring process, please let us know.

At ClearGov, we value diverse perspectives and believe they strengthen our ability to achieve our mission of helping local governments work better.