Project Manager

Job Description:

Location:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

eJournalPress, a Wiley Partner Solutions company, provides highly tailored peer review, billing and payment, and production management software solutions to top scholarly publishers around the world. Our customers include the American Heart Association, the American Medical Association, eLife, the American Association for Cancer Research, Proceedings of the National Academy of Sciences, and many other prestigious academic societies and organizations.

We are currently looking to fill a full-time position as Project Manager. You will be working directly with clients to help them interface with the systems we offer. This will involve managing questions and issues with their sites and maintaining a positive relationship with them.

Job Responsibilities:

• Work closely with new and existing customers to facilitate software configuration changes and troubleshoot user issues and software defects
• Manage the complete process of setting up new sites for customers
• Train customers on new sites and features
• Act as a liaison between customers and the software development team to gather requirements, prepare product specifications, and perform software quality assurance testing
• Create and maintain software documentation

Required Qualifications:

• Minimum 4 years of experience in a similar role supporting customers who are using a system
• Ability to independently manage multiple, concurrent tasks
• Strong problem solving and solution research skills
• Excellent written and oral communication (English)
• Ability to explain complex technical concepts to customers from non-technical backgrounds
• An empathic and friendly attitude, willingness to advocate for customers
• Proficiency in Microsoft Office suite
• Tech savvy and able to learn a new system

Preferred Qualifications:

• Customer service experience
• Knowledge of basic HTML, CSS, and/or SQL
• Technical background
• Familiarity with scholarly publishing

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range: