Mobile Product Manager - Field Service Management

About the Team/Role

The Field Service Management (FSM) team delivers software that powers tradespeople to excel at their craft. Our mobile platform plays a critical role in enabling technicians, working owners and office managers on-the-go to efficiently manage appointments, access job information, bill customers and deliver exceptional customer experiences.

As the Mobile Product Manager, you will own the strategy, roadmap, and execution for our mobile applications supporting field operations. You will partner closely with engineering, UX, operations, and business stakeholders to enhance the technician experience, improve operational efficiency, and drive measurable business outcomes. This role requires both strategic thinking and hands-on execution in a fast-paced, agile environment.

• Define and drive the mobile product vision and roadmap aligned with FSM strategic objectives

• Own the end-to-end mobile product lifecycle from discovery and requirements gathering to launch and optimization

• Partner with engineering and UX teams to prioritize backlog and deliver high-quality mobile solutions

• Conduct user research and engage directly with field technicians and operational stakeholders to gather insights

• Translate business needs and field feedback into clear product requirements and user stories

• Use data, KPIs, and user feedback to measure product performance and drive continuous improvement

• Lead sprint planning and participate in agile ceremonies to ensure timely execution

• Collaborate cross-functionally with operations, customer success, and leadership teams

• Identify opportunities to streamline workflows and improve technician productivity

• Ensure mobile scalability, usability, and performance across iOS and Android platforms

• 5+ years of product management experience, preferably within SaaS or enterprise B2B environments

• Demonstrated experience managing mobile applications (iOS and/or Android)

• Experience supporting field services, workforce management, logistics, or operational platforms

• Strong understanding of agile methodologies and experience working closely with engineering teams

• Proven ability to translate user needs into actionable product requirements

• Strong analytical skills with experience using data to inform product decisions

• Excellent communication and stakeholder management skills

Preferred Qualifications:

• Experience working with frontline technician tools or mobile workforce applications

• Background in Field Service Management platforms

• Experience optimizing mobile UX for operational users

• Experience working with hybrid mobile/web applications such as Ionic

• Familiarity with scheduling, dispatching, or workflow automation systems

Why Join WEX

At WEX, you'll join a company that combines the stability of a global fintech leader with the opportunity to drive meaningful innovation. You'll work alongside collaborative, thoughtful teams who care deeply about impact, outcomes, and building experiences that truly matter to customers.

We offer a flexible, inclusive work environment and are committed to helping our people grow their careers while shaping the future of digital experiences at WEX.