Patient Access Specialist/Scheduler

The Patient Access Specialist answers inbound calls for various departments providing front-line customer service to patients, physicians and staff. The Patient Access Specialist schedules and coordinates simple and complex patient appointments for respective clinics. Incumbent prioritizes patient problems and provides appropriate patient instructions. This position requires the ability to communicate in a clear, effective, and competent manner while providing welcoming and approachable service to ensure a positive outcome

EDUCATION:

High School diploma or GED

EXPERIENCE:

Demonstrated customer service in a medical, fast-paced retail or other business environment. Call center experience preferred. Experience scheduling appointments in a healthcare setting is preferred.